Customer Service Rep

People Share is seeking motivated and customer-focused professionals for a seasonal Customer Service Representative opportunity.

This is an exciting opportunity to work in a brand-new office environment while assisting customers with orders, products, promotions, and retail inquiries during one of the busiest times of the year.

Start Dates: While this is a seasonal assignment, top performers may be considered for future opportunities based on business needs.

• Training Class #1:
  November 2
• Training Class #2:
  November 9
• Project runs through mid-January.

• Pay: $21.00/hour
• Schedule:
  
  Monday-Friday, 9:00 AM - 5:00 PM
• Location:
  
  Fully In-Office (Matawan, NJ)
• Overtime may be available

• Must be available to work Black Friday and the following Saturday
• Must be available to work Saturday, December 5th from 9:00 AM - 1:00 PM
• No vacations or extended time off will be approved through the end of the project
• Reliable attendance is required throughout the assignment

• Answer customer questions regarding orders, products, and accounts
• Provide order updates and assist with tracking information
• Handle customer concerns and resolve issues professionally
• Process refunds, exchanges, and replacements
• Document customer interactions accurately
• Provide excellent customer service over the phone and via email
• Assist with additional projects and tasks as assigned

• 1+ year of customer service, call center, retail, or related experience
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Basic computer skills
• Experience with Microsoft Excel
• Experience using email and Google Workspace
• Experience with Shopify, Zendesk, or other customer service platforms is a plus
• Familiarity with order management systems is helpful