Product Manager

About PDQ

PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick through our products Deploy, Inventory, Connect, Detect, Simple

MDM and Smart Deploy. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.

Honesty, Ownership, Collaboration and Improvement

Before you apply, please note:

• This is an full-time, onsite role open to candidates within commuting distance of our South Salt Lake City headquarters.
• This role reports directly to the VP of Growth & Operations.

We’re looking for a Product Manager to own and evolve our billing and subscription management platform, a core internal and customer-facing product that powers quoting, invoicing, subscription management, and monetization across the company. The PM would manage a go-to-market product that spans multiple systems and functions.

This product sits at the intersection of Sales, Finance, Rev Ops, Customer Success, Engineering, and our customers. It is mission-critical to how we sell, bill, retain, and expand customers in a B2B SaaS, product-led growth environment.

You will be accountable for product outcomes—not just delivery—ensuring the system is scalable, reliable, and supports both today’s needs and future business models.

• 2+ years of B2B SaaS product management experience (ideally familiar with billing, subscriptions, payments, or quote-to-cash systems)
• Ability to reason about complex workflows and edge cases, then distill needs/communication as needed with cross-functional stakeholders
• Balance short-term business needs with long-term product health and scalability
• User-centric approach:
  Ability to synthesize qualitative and quantitative insights to align to a smooth user experience, as well as rep experience (internally)
• Proactive: you don’t wait for someone else to define the roadmap; you identify problems before they become blockers, outages, or billing issues
• Ownership:
  Organized and accountable, with a focus on delivering results
• Honesty:
  Transparent, empathetic, and have integrity in all interactions
• Collaboration:
  
  Skilled at working with cross-functional stakeholders and foster a culture of collaboration. Excellent oral and written communication skills
• Improvement: A strong work ethic, attention to detail, and a desire to learn and grow
• Self-starter, with demonstrated perseverance or initiative to grow

• Define and maintain the product vision and strategy for our billing and subscription platforms, aligned with company growth goals (PLG, expansion, pricing & packaging evolution, etc.). Products include customer-facing portal and internal-facing quote-to-cash platform
• Anticipate future needs through effective stakeholder collaboration (e.g., new pricing models/SKUs, device/seat count changes, upgrades, renewals) and design for scale

• Translate business objectives (ARR growth, conversion, expansion, retention, operational efficiency) into clear product outcomes and success metrics
• Own KPIs such as: quote-to-cash close time, billing accuracy & failure rates, self-serve conversion & expansion, revenue leakage reduction
• Continuously evaluate whether shipped work is actually solving the problem

• Act as the voice of: internal users (sales, AM, finance, revops, etc.) AND external customers (sysadmins, buyers, billing contacts)
• Conduct discovery and analysis through user sessions, interviews, data, tickets, direct observation
• Balance competing needs, motions (self-serve, sales-assist, reseller, etc.), and priorities between internal workflows and customer portal experience

• Own the full quote-to-cash journey: quoting & pricing, orders, amendments, invoices, credits, payments, renewals, upgrades/downgrades, cancellations, etc.
• Ensure changes in one area (e.g. pricing) don’t create downstream breakage in billing, reporting, or customer experience