Senior IT Support Engineer

Torus is a pioneering, sustainable energy solutions company based in Utah, dedicated to revolutionizing renewable energy storage and management.
Our mission
is to empower communities to become their own sustainable energy providers.

We are driven by a deep-rooted commitment to sustainability and community. We tackle critical challenges facing the American energy landscape. Our advanced Torus Spin Flywheel™ technology charges and discharges electricity 16 times faster than traditional batteries, ensuring rapid response to grid demands and enhancing energy efficiency.

Our advanced manufacturing, research, and development facilities in South Salt Lake and Springville, Utah drive continuous innovation, and our commitment to American manufacturing ensures quality and reliability. Join us at Torus and be part of an exciting team that is transforming the energy landscape.

Torus is hiring an experienced
Sr.
IT Support Engineer
to join our growing team and company. The ideal candidate is passionate about supporting users in many aspects of Torus. The position will handle troubleshooting, maintenance, and documentation of Torus’ internal systems.

• Serve as a primary point of contact for IT related issues or requests via email, slack or submitted ticket.
• Responsible for all aspects of an organization’s network systems including software, hardware and support.
• Document system configurations, procedures, and changes meticulously to ensure knowledge transfer and compliance.
• Manage the setup, configuration, and deployment of various platforms and systems across the organization.
• Administer user access and permissions within systems and platforms, ensuring proper levels of security and data integrity.
• Responsible for escalated technical issues.
• Automate deployment and management of Identity tools.
• Mentor and lead junior and mid-level engineers, providing technical guidance and fostering professional growth.
• Respond to performance issues and service outages.
• Updates/creates system documentation which may affect multiple teams.
• Other duties and projects as assigned.

• Bachelor’s degree; preferably in Network Security/ Engineering/ Administration, Computer Science, Information Technology, Information Systems, or a related field. Work experience may be evaluated in place of education.
• 5+ years experience in information security including 3+ years experience in a senior or lead security engineer role.
• 5+ years of experience in IT discipline, with responsibility for inventory management and hardware deployment for remote use.
• Experience with multiple operating systems, including Windows, macOS, Linux.
• Experience working with IT LAN/WAN network applications/procedures and processes.
• Knowledge of network protocols (e.g., TCP/IP), and GUI interfaces.
• Understanding of routing and switching - hardware design and knowledge.
• In-depth knowledge of network protocols, infrastructure components, and systems administration.
• Experience with security technologies such as firewalls, IDS/IPS, SIEM, encryption, and endpoint security solutions.
• Expertise in vulnerability assessment and penetration testing methodologies.
• Solid understanding of network security, web application security, and secure software development practices

You’ll be a great fit if you have a passion for helping to solve complex climate challenges and are committed to finding new innovative ways to preserve and enhance our planet. As a member of a rapidly growing startup with an excitement to learn new technologies, you’ll add incredible value as a self-starter and apply your technical skills to empower our customers to discover, purchase, and install the Torus products that will help them live clean, renewable lives.

• Employee Rewards Package including equity
• 401(k) Retirement Savings Plan
• Health Benefits Package:
  Choice between traditional PPO or HSA eligible medical plans;
  Dental insurance; and Vision insurance
• Human-centered Paid Time Off (based on employment status) including unlimited discretionary PTO or 10 days accrued PTO; 10-days paid company holidays;
  Waiting period-free 100% paid parental leave.
• Torus paid Life and AD&D Insurance with…