Account Manager

Join a prestigious and innovative leader in the fine art logistics sector as an International Account Manager on the West Coast. This role offers the chance to work with high-value clients, coordinating the global movement of precious items with care and compliance. Based in the vibrant art and culture scene of the West Coast, this role is perfect for professionals in the moving and relocation industry who thrive on international logistics and bespoke service.

• Manage a portfolio of key clients, overseeing their international shipments from start to finish.
• Produce shipping estimates, create work orders, track progress, and monitor costs.
• Coordinate with internal Account Managers and external vendors to ensure seamless international shipping.
• Prepare and review all international shipping documentation with accuracy and compliance.
• Act as the primary liaison for clients regarding international projects and shipping updates.
• Ensure compliance with agencies including TSA, U.S. Customs, USDA, FDA, and USFWS.
• Maintain organised and thorough shipment records, including documentation and communication logs.
• Partner with East, Central, and West Coast teams to support client needs across regions.
• Provide on-site support at West Coast facilities for client meetings and project management.
• Support the Head of International Shipping with daily operations and vendor relationship management.
• Contribute to departmental improvements, including SOP development and process enhancements.
• Identify opportunities to improve client satisfaction and grow long-term relationships.

• Prior experience in international logistics, art services, or high-value relocation.
• Strong knowledge of import/export processes, including TSA and U.S. Customs regulations.
• Excellent communication skills, both written and verbal, with strong client-facing abilities.
• Proven project management skills in a high-pressure, deadline-driven environment.
• Ability to work remotely while providing in-person support when necessary.
• Must have prior experience working in the moving or relocation industry, especially with high-value shipments.