Marketplace Strategy & Operations Manager

About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and

The Role As Marketplace Strategy & Operations Manager, you’ll own initiatives that improve how Zipline’s marketplace performs and scales. Working closely with the Head of Marketplace, you’ll take business problems from analysis through execution—understanding what’s happening, deciding what to change, and bringing the right teams together to deliver results. This is a founding role for the marketplace team. We’re looking for an analytical generalist with strong business judgment to drive work across teams.

You should be equally comfortable diagnosing market performance and working with cross-functional teams to implement changes and deliver results. Your initial focus will include marketplace operations and performance across all Zipline demand sources. Your scope will also cover high-impact initiatives across pricing, growth, selection strategy, supply-demand matching, and expansion.

What You'll Do Own marketplace levers that help us scale.

Work with product, marketing, and operations to balance growth, available capacity, and customer experience, and measure the results.

Establish market performance monitoring. Build reliable site-level dashboards and foundational marketplace health reports for regular business reviews. Create views across sites, site archetypes, and markets that help teams understand performance and decide where to act.

Diagnose problems and drive improvements. Investigate changes in marketplace performance, identify the underlying drivers, and develop a plan of action. Work with Commercial, Operations, Marketing, Product, and Finance to implement changes and evaluate their impact.

Improve supply-demand balancing. Develop the analyses and decision processes that guide aircraft allocation and match demand with delivery capacity. Partner with Operations to identify constraints, evaluate tradeoffs, and put allocation decisions into practice.

Build repeatable ways of working. Turn recurring analyses and operating decisions into scalable processes that reduce the time from a business question to action. Establish clear metrics, decision criteria, and follow-up so teams can move faster as the network…