Director of Financial Operations

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on‑demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers.

The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

We are excited about bringing in an experienced and motivated Director of Financial Operations to join our fast‑paced global Accounting and Finance team! This position is responsible for overseeing financial transactions and processes with an initial focus on procure to pay and customer billings. This role is responsible for leading Zipline through its growth, international expansion and product launches.

• Own and drive the implementation and improvement of financial operations systems, including purchasing, travel and expense, and billing systems and their related integration into Zipline’s ERP system (Net Suite, Coupa, Navan, Expensify, Divvy expense cards).
• Lead the Procure to Pay and Accounts Receivable teams while overseeing all procure to pay processes, including owning purchase order processes for both manufacturing purchases and indirect spend.
• Build out the global billing function of Zipline with expected substantial ramp of billing operations in 2026 and going forward. Experience with grant billing and tracking are a plus.
• Partner with business leaders to design and implement scalable and efficient financial processes. Drive continuous improvement initiatives to optimize financial operations that align the company’s expected growth.
• Oversee financial transactions and controls related to transaction processing while ensuring compliance with statutory and regulatory reporting requirements.
• Develop financial operational metrics with meaningful data that helps manage the efficiency and growth of the business.
• Collaborate with internal Zipline business partners, with substantial cross‑functional teamwork with Zipline’s people, accounting, strategic finance, legal, and product teams.
• Own business relationships with external providers, including travel and expense providers, procurement providers, and other financial shared services providers over time.
• Oversee finance help desk and own financial policy documents with respect to procure to pay and customer billing.
• Lead training efforts across the company to drive the adoption and optimal usage of Zipline’s transactional systems.
• In partnership with the people team, manage master data across multiple systems to ensure consistency of data and integrity of system integrations.
• Design internal processes and partner with Zipline’s applications team to implement system enhancements while ensuring scalability and employee experiences are optimized.
• This position will initially manage and mentor a small team, with the expectation that this person will build and lead a large global financial shared services team as Zipline grows.

• You have 12+ years of experience in progressive operational financial shared services and financial operations experience. You are willing and able to roll your sleeves up as well as provide strategic direction on financial operational matters.
• You have substantial systems experience with a proven track record in implementing and improving systems at companies with significant growth.
• You have significant experience working in operationally complex businesses, preferably with international…