Bilingual Diversion Clinical Case Manager - Mental Health Services

Bilingual Diversion Clinical Case Manager - Mental Health Services

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Under the supervision of the Director of Clinical Services and the Associate Director of Community Services, the Bilingual Clinical Case Manager provides direct case management and therapeutic services in accordance with professional, legal, and ethical standards, as well as the mission and values of the YMCA of San Francisco. This role uses a client-centered and solution-focused approach to support youth involved in the juvenile justice system and their families.

The primary goal is to help prevent further system involvement for first-time offender youth by promoting emotional well-being, improving life functioning, and supporting future planning. The position requires active participation in meetings and trainings and consistent delivery of high-quality client services.

Work schedule:

Monday 9:00 a.m.–1:00 p.m. (flexible);
Tuesday 9:00 a.m.–5:30 p.m. (flexible);
Wednesday 10:30 a.m.–7:00 p.m.

• Deliver case management and therapeutic services for clients in the San Mateo Police Department’s Diversion Program, including counseling, crisis intervention, skills coaching, and care coordination in community and home settings.
• Work with schools, law enforcement, and community organizations to coordinate treatment and support for youth and families.
• Engage in individual and group supervision per BBS requirements (as applicable) and maintain clear, timely communication with team members and leadership.
• Complete accurate, HIPAA-compliant documentation and reports within required timelines. Meet weekly service and documentation standards for the program.
• Adhere to mandated reporting laws and ensure compliance with YMCA safety, confidentiality, and risk management policies.
• Complete all required safety and compliance trainings, attend meetings, and participate in professional development activities.

• Ability to sit for extended periods (up to 1 hour or more) and work at a computer.
• Ability to carry a bag with a laptop and supplies (approximately 5–10 lbs.) between work locations.
• Regular interaction with youth and families in varied environments, including schools, homes, and community settings.

• Must successfully complete a background screening, including criminal and employment verification.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

The part-time Bilingual Diversion Clinical Case Manager position offers a compensation range of $34.50 – $39.50 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.