Principal Designer

Job Title

Principal Experience Designer – Customer Experience (CX)

Location:

South San Francisco, CA

Duration: 12+ months

Candidates must come from a Bio Medical background or healthcare, pharmaceutical – Recent experience is mandatory.

Working Model:
On-site (three days onsite, two remote).

Three Rounds: 1 = Hiring Manager – Video (30 minutes); 2 = Panel – Video (45 minutes – portfolio presentation); 3 = Final Interview – Video (45 minutes).

The Principal Experience Designer will drive strategy and delivery within the Customer Experience (CX) Suite. They are responsible for ensuring that UX/UI and CX design strategies and capabilities accelerate the organization's progress toward delivering great customer experiences and business impact. This role will serve as a key individual contributor and subject matter expert in a critical focus area for the organization – applying UX/UI design expertise in the development of digital products and capabilities, and helping to mentor junior designers.

• Shape digital-forward Experience Design vision and standards leveraging knowledge of industry/competitive trends and pulling through product suite strategic business priorities.
• Partner with Sr. Director and Director, Experience Design to help drive the Experience Design vision and product standards by aligning with senior enterprise business stakeholder priorities, technical team capabilities, and process opportunities – ensuring seamless integration and strategic focus.
• Develop innovation work streams to drive experimentation within the product-oriented model and team for new product innovation and features.
• Define target users in collaboration with Analytics partners, deeply understand user research, prioritize key features and functionalities, and set clear performance objectives, balancing business requirements with an exceptional end‑user experience.
• Accountable for key Experience Design initiatives in partnership with the Sr. Director, Experience Design, partnering on product strategic planning, digital-forward operational execution, delivery milestones, and business outcomes with measurable impact through adoption and sustained engagement.
• Evangelize the role of UX/UI and CX Design in achieving enterprise objectives, communicating their value proposition and roadmap(s) to senior leaders and organization-wide stakeholders.
• Partner with leadership to drive prioritization, manage stakeholders across the enterprise, and resolve conflicts to align and advance product roadmaps and enhancements.
• Collaborate with UX/UI Analysts in the Informatics team to align business outcomes with technical feasibility, ensuring the product delivers both business value and technical performance.
• Partner with other applicable Business Product Owners / Executive Director – Customer Experience Suite Lead to achieve and meet patient, professional, and internal customer needs by aligning roadmaps and initiatives.
• Partner with Global product managers to drive effective collaboration for shared learnings and efficiencies.
• Accountable for delivering a business-relevant product that meets business needs via collection, alignment, and implementation of feedback from stakeholders while meeting larger business objectives.
• Accountable for defining business cases and supporting budgetary/funding needs.
• Drive definition of business requirements for product usage and system health, leveraging GNE and industry standards.
• Comply with all laws, regulations and policies that govern the conduct of Genentech activities.
• Partner with measurement and optimization Business Product Owners to inform CX and UX advancements and operations.

Mentor and coach junior Experience Design team members, fostering an exemplary employee experience, including a culture of collaboration, innovation, and accountability.

Cultivate an environment of design craft and quality within the team.

Steve, IT Services | Development | Staffing

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