IT Support & Operations Engineer

IT Support & Operations Engineer – Contract Role

Title: IT Support & Operations Engineer

Start Date: Early January 2026

Compensation: $45.00/hr - $60.00/hr

Benefits: Medical, dental, vision, and 401(k) are available.

About the Role: A recently public biotech company is looking for a proactive IT Support & Operations Engineer who thrives in dynamic, small‑company environments. This isn’t a role for someone who waits for tickets to come in—you’ll be the go‑to person for solving complex IT challenges, improving processes, and helping shape the future of IT operations as the company scales post‑IPO.

What You’ll Do:

• Own day‑to‑day IT operations and ticket flow in Jira.
• Support and troubleshoot MacOS and Windows environments.
• Deliver white‑glove onsite support and reduce reliance on MSP resources.
• Document processes and proactively improve workflows.

What We’re Looking For:

• 5+ years supporting both Mac and Windows environments.
• Strong experience with O365, Intune, and similar tech stacks.
• ITIL knowledge preferred.
• Experience in small‑to‑medium sized companies; biotech/pharma experience is a plus.
• A self‑starter who loves solving problems and making things better.

ADDITON Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.