More jobs:
Chromeleon Systems
Job in
South San Francisco, San Mateo County, California, 94083, USA
Listed on 2026-01-13
Listing for:
RxCloud
Full Time
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Incident Management (via Service Now) - including but not limited to
- Trubhoot computer systems (installation, uninstallation of software and drives on Windows OS)
- Trubhoot hardware connection issues (co-ordinate with instrument services team or vendors; typical vendors include Thermo, Agilent, Waters)
- Trubhoot Chromeleon software issues (co-ordinate with software vendor as necessary) and co-ordinate with infrastructure and operations teams (like DBA, CIDM etc.) as necessary
- Trubhoot configuration related issues (reporting, etc.)
- Instrument configuration
- Instrument Method configuration
Support with software installation during software upgrades and patch releases
Knowledge Management Out of Scope- Draft and maintain support run book or system admin document.
- Document unique issues (not covered within vendor support documentation) and corresponding fixes / workaround.
- Perform hardware re-calibration
- Fixing software bugs or product limitation
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