Onsite Deskside Engineer - South San Francisco, California

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At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream's industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

We're looking for an experienced Deskside Engineer to provide high-quality, hands‑on IT support within a collaborative, fast‑paced environment in South San Francisco.

This is an ideal opportunity for an IT professional with 3+ years of desktop or technical support experience who enjoys solving problems, working directly with users, and taking ownership of technical issues from initial troubleshooting through resolution.

You'll serve as a trusted, onsite technology resource - supporting Windows and iOS environments, troubleshooting hardware and connectivity issues, managing user access, and ensuring employees have the technology and support they need to work effectively.

As a Deskside Engineer, you'll provide responsive, customer‑focused technical support while diagnosing and resolving a variety of hardware, software, access, and connectivity issues.

• Provide hands‑on deskside support for desktops, laptops, printers, mobile devices, and other peripherals.
• Troubleshoot Windows operating systems and iOS devices.
• Diagnose and resolve hardware, software, connectivity, and user‑access issues.
• Support user accounts and access through Active Directory.
• Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, VPN, and network connectivity.
• Use remote support tools to diagnose and resolve technical issues when appropriate.
• Create, manage, document, and resolve support requests through Fresh service.
• Research unfamiliar or complex technical issues and identify effective solutions.
• Clearly communicate technical information to users with varying levels of technical knowledge.
• Document troubleshooting steps, resolutions, and recurring issues.
• Collaborate with other IT team members while independently managing assigned issues.
• Identify opportunities to improve the overall end‑user technology experience.

• 3+ years of experience in deskside support, desktop support, IT support, or a similar technical support role.
• Strong working knowledge of Windows operating systems.
• Experience supporting iOS devices.
• Hands‑on experience troubleshooting desktops, laptops, printers, and peripherals.
• Experience with Active Directory and user account management.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, and basic networking concepts.
• Experience working within an IT ticketing environment;
  Fresh service experience is a plus.
• Strong troubleshooting, research, and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Strong documentation skills and attention to detail.
• Ability to prioritize issues and work independently while contributing to a collaborative team.

Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent relevant experience.

You're someone who genuinely enjoys figuring out why something isn't working…