IT Support Technician
Listed on 2026-10-11
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IT/Tech
IT Support, Systems Administrator, Desktop Support
About Cloud Cover
Cloud Cover is a global IT service provider specializing in third-party maintenance (TPM) and IT lifecycle management. Backed by in-house L1–L3 engineers, OEM subject‑matter experts, and a global field service network, Cloud Cover helps partners and their customers simplify complex infrastructure operations. Its CoverIT™ platform unifies third‑party maintenance, professional and managed services, monitoring, contracts, assets, and ticketing into a single operating model across desktop and data center environments, while MonitorIT™ adds AI‑enabled proactive monitoring.
A SOC 2–certified organization with 24/7 global support, Cloud Cover enables partners to deliver white‑labeled, enterprise‑grade services that reduce cost, improve uptime, and drive predictable recurring revenue. For more information, visit cloudcover.it.
Job Description:
Cloud Cover has a customer seeking an IT Support Technicians for a minimum 6 month 100% onsite position located in South San Francisco CA. This is an 8AM-5PM Monday-Friday position with the possibility of extensions. No sponsor ships available for this position. This is a hands‑on position providing daily troubleshooting and administration of all systems that are in place.
- Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
- 3-5 years of experience in desktop support or IT technical support.
- Strong knowledge of Windows operating systems and iOS devices.
- Familiarity with troubleshooting hardware components such as desktops, laptops, printers, and other peripherals.
- Experience with Active Directory for user management.
- Experience using Okta for identity management and authentication workflows.
- Proficiency with Intune for managing and securing mobile devices and laptops.
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, etc.).
- Experience with remote desktop support tools and ticketing systems.
- Excellent problem‑solving skills and attention to detail.
- Strong communication skills and the ability to explain technical issues to non-technical users.
- Ability to work independently and collaborate effectively within a team environment.
- Strong customer service orientation and patience in resolving user issues.
- Proficient in conducting research on a wide range of computing issues.
- Quick to absorb and retain information.
- Capable of presenting ideas in a user-friendly manner.
- Highly self-motivated and directed.
- Strong documentation skills and attention to detail.
- Experienced in working within a team-oriented, collaborative environment.
- Team-oriented, with the ability to listen and take the lead as needed.
- 40‑hour on‑site work week, with occasional overtime as required.
- Ability to lift up to 50 lbs.
- Availability for on‑call rotations during nights and weekends.
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