Onsite Deskside Engineer - South San Francisco, California

South San Francisco, United States Entry Level Full Time

At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

South San Francisco, CA | Onsite

We’re looking for an experienced Deskside Engineer to provide high-quality, hands-on IT support within a collaborative, fast-paced environment in South San Francisco.

This is an ideal opportunity for an IT professional with 3+ years of desktop or technical support experience who enjoys solving problems, working directly with users, and taking ownership of technical issues from initial troubleshooting through resolution.

You’ll serve as a trusted, onsite technology resource - supporting Windows and iOS environments, troubleshooting hardware and connectivity issues, managing user access, and ensuring employees have the technology and support they need to work effectively.

As a Deskside Engineer, you’ll provide responsive, customer-focused technical support while diagnosing and resolving a variety of hardware, software, access, and connectivity issues.

• Provide hands-on deskside support for desktops, laptops, printers, mobile devices, and other peripherals.
• Troubleshoot Windows operating systems and iOS devices.
• Diagnose and resolve hardware, software, connectivity, and user-access issues.
• Support user accounts and access through Active Directory.
• Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, VPN, and network connectivity.
• Use remote support tools to diagnose and resolve technical issues when appropriate.
• Create, manage, document, and resolve support requests through Fresh service.
• Research unfamiliar or complex technical issues and identify effective solutions.
• Clearly communicate technical information to users with varying levels of technical knowledge.
• Document troubleshooting steps, resolutions, and recurring issues.
• Collaborate with other IT team members while independently managing assigned issues.
• Identify opportunities to improve the overall end-user technology experience.

• 3+ years of experience in deskside support, desktop support, IT support, or a similar technical support role.
• Strong working knowledge of Windows operating systems.
• Experience supporting iOS devices.
• Hands-on experience troubleshooting desktops, laptops, printers, and peripherals.
• Experience with Active Directory and user account management.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, and basic networking concepts.
• Experience using remote desktop/support tools.
• Experience working within an IT ticketing environment;
  Fresh service experience is a plus.
• Strong troubleshooting, research, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong documentation skills and attention to detail.
• Ability to prioritize issues and work independently while contributing to a collaborative team.

Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, or equivalent relevant experience.

You’re someone who genuinely enjoys figuring out why something isn’t working - and making…