Client Relations - Team Lead

Client Relations - Team Lead

Join to apply for the Client Relations - Team Lead role at The CLASS Consulting Group
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The Class Consulting Group is a boutique management consulting firm headquartered in the San Francisco Bay Area that provides consulting services to senior management and Board of Directors of nonprofit/philanthropic organizations. It offers community leadership opportunities to professionals and collaborates with clients – the Non‑Profit Organizations – to help them realize their mission and create tangible value. CLASS offers business consulting services in Marketing, Strategy, Human Resources / Organization, Finance, and IT.

Volunteering (All volunteering positions at The Class Consulting Group are unpaid).

• Lead client relations and marketing activities in seeking business with NPO prospects & developing existing NPO relationships.
• Seek repeat business by managing relationships with current & past clients.
• Develop business plans and CR strategies that ensure attainment of organizational goals and targets.
• Collaborate with the Business Consulting Services team to reach out to CLASS clients to gauge the impact of CLASS's work and probe for potential follow up on projects and/or referrals.
• Create and deliver proposal presentations to potential clients.
• Build CLASS’s brand and develop marketing programs & communication channels that will drive new business growth.
• Represent CLASS at various Nonprofit Organization related events.
• Oversee Salesforce/Hub Spot (CRM) to ensure we are managing our relationships and interactions with our existing/potential clients.
• Provide leadership to the CR team, ensuring appropriate training communication and leveraging of resources within the team.

• Assist in developing strategic and operational plans by identifying short‑term and long‑term priorities.
• Track KPIs and progress of strategic projects and present management reports to the board.
• Provide leadership to the team and encourage a leadership‑based culture.
• Preside over the meetings and agenda of the team as well as track projects and ongoing activities.
• Ensure appropriate communications and leverage resources within the team and with other teams.
• Promote volunteer engagement within the CR Team and across the broader CLASS Group.

• MBA in Marketing with 10+ years of experience in Business Development, Sales or Marketing.
• At least 8 years of prior leadership experience.
• Experience with Salesforce/Hub Spot or any CRM database preferred.

• Passionate & committed to serve the community.
• Optimistic, reliable and capable of fostering teamwork without formal hierarchy.
• Excellent in communication and presentation.
• Should honor commitments and CLASS's Code of Ethics.

• Minimum 1+ year of commitment for the unpaid/pro‑bono position.
• Time:
  Minimum 5 hours per week (excluding meeting time).
• Attend Weekly Meetings: 2 in‑person (once COVID related restrictions are lifted) and 2 conference calls.

• Leadership development opportunities
• Networking opportunities
• An opportunity to give back to the community

The CLASS Consulting Group believes in equal opportunity and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.