Bilingual Case Manager; Cantonese Speaking

Bilingual Case Manager (Cantonese Speaking)

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Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community.

At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to build strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships.

Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

Under the supervision of the Community Resource Center Leadership, CRC Case Managers are responsible for providing attentive and empathic case management services to our community members experiencing financial hardship or housing insecurity. Daily work duties include: listening to and providing care to clients, assessments, processing financial aid applications for housing assistance and utility bill payment assistance, data collection and entry, connecting unhoused clients to housing options, outreach tasks at local events, linkage to other community support services and resources to clients, as well as managing and running food pantry events.

These services among others are all provided in person and over the phone at our office and potentially other locations where we interact with clients.

Case managers do not hold a specific caseload; instead, all individualized client work is shared and distributed via appointment systems and drop‑in hours allow for managed flexible support to community.

Many of our clients are experiencing very difficult hardships; case managers must assist with a trauma‑informed, healing, and client‑centered approach. Having a passion for the helping and social services field is a critical component for this position. Because this organization provides services during a uniquely difficult time for the community and the team, it is necessary to practice self‑care and stress management.

• Provide client‑friendly services that reflect YMCA values and commitment to culturally and linguistically appropriate delivery of services as well as respect for clients in crisis, such as those who are jobless and/or unhoused.
• Provide case management for all core safety‑net services to community members starting from initial intake through closing out programs (core services/programs may expand and shift throughout the year).
• Complete financial assistance applications and related data entry and communication with clients.
• Connect and complete proper referrals/services related to emergency housing.
• Provide necessary documentation and services tracking/assessments in files & data entry system.
• Assist in running food distributions and provide food related services to clients onsite and offsite at scheduled distributions (requires walking and lifting).
• Communicate effectively, clearly, and explain next steps of services to clients.
• Show comprehension and critical thinking involved in case management work, programming and the related causes and effects that may impact a client’s situation.
• Co‑facilitate community support groups and community advocacy work.
• Check email daily and respond within 24 hours.
• Ensure phone messages are received and responded to as soon as possible…