Air Export Customer Service​/Operations Agent

Position Title

Air Export Customer Service/Operations Agent

South San Francisco, CA (Onsite)

Freight Forwarding/ Global Logistics

Full-Time, Temporary

Monday - Friday, 9:00 AM - 6:00 PM (with a one-hour lunch break)

The Air Export Customer Service/Operations Agent role is critical for coordinating and managing international air export shipments. This position ensures smooth, efficient, and compliant cargo movements from origin to destination. The successful agent will operate with a highly customer-oriented mindset, understanding that their business requires providing exceptional service at every touchpoint. They will be a key resource, arranging transportation, managing essential documentation, and executing logistics services in accordance with their company standards and regulatory requirements.

This position is a long-term temporary assignment. Conversion to a permanent employee role is possible but has no set timeframe and is based strictly on the individual s performance, their ability to integrate with the team (team fit), and overall company performance.

• Customer Communication:
  Communicate with and receive orders from customers, then arrange the pickup of freight and cargo for delivery to the loading platform.
• Documentation & Compliance:
  Accurately and timely process export shipments, ensuring full compliance with U.S. export regulations and customer expectations. They prepare and examine bills of lading to determine shipping charges and tariffs.
• System Data Entry:
  Enter comprehensive shipment data into the computer system to generate required documents and labels, apply rates and charges, and arrange export clearance through U.S. Customs.
• Logistics Coordination:
  Arrange pick-up from the customer/vendor to the location and coordinate the transfer of shipments from the facility to the carrier.
• Air Carrier Management:
  Arrange flights with airlines for customer shipments and provide timely flight information and shipment details to customers.
• Shipment Processing:
  Print, assemble, and distribute all required export documents. They also print and apply cargo labels to shipments.
• Master & House Air Waybill (MAWB/HAWB) Processing:
  Close the Master Air Waybill (MAWB) and check entry data for both MAWB and House Air Waybill (HAWB) for accuracy, revising as necessary.
• Financial Processing:
  Create invoices for customer shipments, third-party, and Freehouse billings on a daily basis.
• Service & Support:
  Provide excellent service and support to customers and overseas offices regarding shipment status, transit updates, or irregularities.
• Reporting & QMS:
  Maintain and run reports for tracking milestones as required for the Quality Management System (QMS), and assist in creating/updating non-conformance reports.
• SOP and Pricing Assistance:
  Assist in creating and updating operations and customer Standard Operating Procedures (SOPs) and assist the Supervisor or Manager with preparing Request for Quote (RFQ) rate or service data as needed.

Required

• Demonstrated proactive and energetic approach to daily tasks, coupled with an inherent passion for providing top-tier customer service.
• A naturally customer-oriented mindset focused on achieving positive outcomes for the client.
• Proven strong work ethic and excellent common sense when resolving issues and prioritizing tasks.
• Adequate typing skills (30 - 40 WPM minimum) and strong computer literacy.
• Exceptional attention to detail and proven ability to multi-task in a fast-paced environment.

Preferred

• Previous experience in a freight forwarding or logistics environment.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

The range listed is just one component of the total compensation package for our employees.…