Administrator - Planned Maintenance; FTC

Position: Administrator - Planned Maintenance (FTC)
Our client, a well-established organisation within the construction sector, is looking to appoint a Planned Maintenance Scheduler to join their busy service operations team.

This is a key coordination role, ideal for someone who thrives in a fast-paced environment, enjoys organising schedules, communicating with customers and engineers, and ensuring work is delivered efficiently and on time.

The Role

You will be responsible for managing and coordinating planned maintenance activities to ensure engineers are effectively scheduled, customers are kept informed, and service records are accurately maintained. This position plays a vital part in maximising engineer productivity and delivering a high standard of customer service.

Key Responsibilities

Service Scheduling & Coordination

* Manage and update customer machine service schedules on a daily basis

* Coordinate daily work plans between customers/sites and Planned Maintenance Engineers

* Proactively plan workloads to maximise engineer utilisation

Customer Communication

* Provide timely updates to customers following completion of works

* Communicate any follow-up actions or outstanding issues requiring attention

Job Monitoring & Administration

* Monitor open maintenance jobs and ensure timely closure

* Work closely with regional service teams to coordinate activities

* Check engineers’ job cards against machine details and usage hours for accuracy

* Escalate ageing work-in-progress items where required

Systems & Record Management

* Maintain and update the Product Support/Service database, including service agreements

* Input engineers’ time and job reports into the ERP system

* Raise annual inspection certificates for customer machines

About You

You will be highly organised, proactive, and confident communicating with both customers and engineers. You’ll be comfortable working under pressure, managing multiple tasks, and maintaining accurate records in a busy service environment.

Essential Skills & Experience

* Previous experience in an administrative or coordination role

* Strong organisational and time management skills

* Excellent written and verbal communication skills

* Professional and confident telephone manner

* Good IT skills, including MS Office

* GCSE (or equivalent) Maths and English

Desirable

* Experience with in plant hire, construction, engineering, or service-based industries