Referral Clerk

As a Referral Clerk, you will provide comprehensive support to clinicians and the wider practice team. This varied and rewarding role includes speaking with patients both facetoface and over the telephone, processing referrals, handling queries, preparing correspondence, and completing a range of essential administrative tasks.

Your contribution will play an important part in delivering high quality care and ensuring a positive patient experience.

• Provide efficient and accurate support to GPs and other clinical teams.
• Manage patient referrals and associated documentation.
• Handle patient enquiries professionally, both in person and by telephone.
• Type letters, process reports, and maintain accurate records.
• Support wider administrative tasks to ensure the smooth operation of the practice.

We are seeking someone who is

• Organised, reliable, and able to manage competing priorities.
• Skilled in both verbal and written communication.
• Confident interacting with patients in a compassionate and professional manner.
• Able to work collaboratively as part of a supportive team.

You will provide high quality support to the wider practice. Your duties will include, but are not limited to

• Typing letters and documentation
• Handling patient queries professionally by telephone, email, and facetoface
• Processing patient referral letters and ensuring accurate recordkeeping
• Attending meetings and producing accurate minutes
• Supporting patient online access processes

If you have not heard from us within 10 working days of the closing date, please assume you have not been selected for interview.

Marsden Medical Group is a large, forward thinking practice caring for over 22,500 patients across two sites, many of whomhave been with us across generations. Our clinical team includes Partners,Salaried GPs, Nurses, HCAs, SNAs, NAs, Registrars, F2 GPs, and a wide range ofARRS professionals, all working together to deliver high quality, patient centred care.

We are proud to be a teaching, training,and research practice, committed to developing the next generation ofclinicians and continually improving the services we offer.

Our clinical teams are supported by a well establishedmanagement and administrative department of more than 40 skilled staff,each contributing to the smooth and efficient running of the practice. Wefoster a friendly and collaborative working culture, with staff coming togetherdaily in our shared staff room to connect, share ideas, and support one another.

MARSDEN MEDICALGROUP

JOB DESCRIPTION REFERRAL CLERK

AFC Band 2

Purpose of the Post

To provide a comprehensive secretarial serviceto all GP's in the practice ensuring that the secretarial function is organised and performed to the high standards of accuracy and efficiency to the bestinterest of the Partners. Supporting the Group Practice Manager and Management Team in the many tasks/functions that enable the practice to develop and maintain standards. Plan and prioritise tasks working effectively to achieve and maintain a high standard of patient care.

The Post holder will show respect and regard to confidentiality of patient information at all times.

In addition to this, it is essential that:

Enquiriesfrom patients are efficiently and courteously handled.

Distribution of documents is undertakenefficiently and promptl

Dimensions

Marsden Medical Group operates from two purpose-builtbuildings Marsden Road Health Centre and Wawn Street Surgery serving over 22500 patients. There are currently 8

Partners, 11 Salaried GPs We are a training practice with Doctors in Training and Medical Students, 15 nurses, with an admin support staff of 28

Typingof highly confidential and sensitive material as instructed by the Partners.

Typingand processing a wide range of letters requested by GPs and staff includinghospital referrals, via choose and book, and reports to outside agencies.

To maintain appropriate files and records.

Toact as Liaison person between patients, partners and hospitals in the earlyresolution of problems/queries which might arise in connection with thearrangement of hospital appointments,referrals,results,reports

Informationgiven to patients regarding consultations at private hospitals.

Dealing with patient tasks from GP's and staff.

Urgentresults given to GPs' via tasks and appointment screen.

Organising

TOP appointment. informing patient, typing and faxing letter and form A toconsultant.

Recordingrequests for insurance/medical report in patients record and complete usingtemplate.

Completing,photocopying and posting insurance/DWP forms.

Openingpost, stamping and distributing to appropriate staff.

Tobe competent in the use of all office equipment including the Winscribetranscription system.

Maintenance of stock.

Knowledge Skills, Training and Experience

Theoreticaland practical knowledge

Typing Qualifications at least RSA 2

Medical Terminology

Pleasant,helpful and effective telephone manner

Knowledge of EMISclinical system

Knowledge of Word Processing and Spread Sheets

Experience in…