Project Coordinator; English​/French Speaking

Reporting to the Consulting Support Manager, the PC is part of the team responsible for the operational side of our consulting delivery to our clients. Working alongside our Consultants, the Consulting Support team project manages, coordinates, and provides administration for our talent management services. The Project Coordinator supports the Consulting Support Project Lead as well as the Lead Consultant with the delivery process for more complex projects and manages small-scale projects themselves.

This position requires collaboration with both internal and external stakeholders, including clients and participants. They may also contribute to sales and marketing activities, assist with event and office management, and liaise with Corporate departments for operational projects as needed.

The daily impact of this role is characterized by (though not limited to) the following core skills and tasks:

• Proactively provide regular updates to Consulting Support Manager of project progress, challenges and achievements, as well as regular project updates
• Work with the Lead Consultant / Project Lead to track project progress, identify and manage any risks and issues, and ensure projects are delivered on time, to budget and to the client's satisfaction.

• The Project Coordinator takes responsibility for the projects assigned to them by the Consulting Support Manager. This could be taking responsibility for the coordination of internal and external projects assigned from end to end, or could be supporting specific tasks within a project.
• Using information from the Lead Consultant/Project Manager, set up the project in Open Air, including Tasks and Planned Hours. Track project progress and ensure hours are being booked by all those working on the project.
• Be proactive in determining the coordination tasks that need to be completed as a project progresses, anticipating any challenges and working to avoid or overcome them.
• Deliver regular status updates to the Lead Consultant regarding project progress, as needed.

• Support the Lead Consultant and Client Partner in managing the client relationship, ensuring a gold standard service (Professional, responsive, timely, accurate)
• Handle day-to-day communication with the client on logistics, participant bookings, project progress etc. Support with coordination of delivery dates and timetables.
• Book participant sessions (assessments, coaching, feedback, group sessions etc.) and record all details on project documentation/trackers. Send out related communications, including any preparation work.
• Liaise with Tech Ops where required for implementation and product administration. Where possible, complete product administration including set up and issuing of invitations, monitoring of responses and downloading of reports.
• Co-ordinate the delivery process, including supporting assessment centres/workshops/proctoring, ensuring the smooth running of all elements for both in-person and online delivery.
• Manage relevant post-delivery communications/ reports.

• Support the Project Lead in the definition of project scope and objectives, involving all relevant internal stakeholders, ensuring technical feasibility and all relevant costs are considered.
• Assist with the financial aspects of projects, including system management, revenue management and invoice preparation and tracking, ensuring accuracy and promptness.
• Correctly set up and record projects in Open Air, ensuring all users are added, client details, invoicing and revenue recognition are correctly detailed for project and revenue analysis. Where Open Air is used for invoicing, ensure all…