Accounts Receivable Administrator

We have an exciting opportunity for an Accounts Receivable Administrator to join our Finance team here at our Head Office in South Shields. You will support the effective management of Accounts Receivable across all company divisions through the accurate processing, allocation, reconciliation, and control of customer and retail transactions. The role is responsible for maintaining the integrity of customer and retail ledgers, performing end‑to‑end cash reconciliations across store and ecommerce channels, and ensuring assigned balance sheet accounts are accurately reconciled and controlled.

Working collaboratively with internal stakeholders, the postholder will contribute to strong financial controls, accurate reporting, and excellent customer service within a fast‑paced, multi‑currency environment.

The role is based at our Head Office in South Shields and the expectation is 4 days in the office and 1 day of homeworking

• Maintain accurate and up‑to‑date accounts receivable records across all company divisions.
• Allocate customer receipts accurately and promptly across multiple currencies, banking platforms, and control accounts.
• Process credit notes in accordance with company policies and approval procedures.
• Maintain customer master data, including account details, payment terms and credit limits.
• Respond to customer and internal queries, ensuring timely and professional resolution.
• Reconcile customer accounts and investigate discrepancies to maintain ledger accuracy.

• Perform end‑to‑end reconciliations of assigned retail store and ecommerce accounts.
• Reconcile cash, card and alternative payment transactions between POS systems, banking records, payment providers, and Infor M3 ERP system.
• Investigate, resolve, and elevate reconciliation differences in a timely manner.
• Monitor and clear outstanding reconciliation items, ensuring aged balances are appropriately managed.
• Produce and distribute regular reconciliation reports and analysis to Retail and Finance stakeholders.

• Take ownership of assigned balance sheet accounts, ensuring balances are accurately reconciled and supported.
• Maintain reconciliations for retail‑related control accounts, including gift card libraries, store credits, customer vouchers, payment clearing accounts and cash balances.
• Review supporting documentation to validate account balances and ensure compliance with company policies, and financial controls.
• Complete reconciliations within agreed deadlines to support accurate month‑end and year‑end reporting.
• Support month‑end, year‑end and audit processes by providing reconciliations, analysis, and supporting documentation.
• Ensure compliance with internal controls, accounting policies, and retail cash‑handling procedures.
• Work collaboratively with Retail Operations, Treasury, Credit Control, Customer Services and Finance teams to resolve issues and improve processes.
• Identify opportunities to strengthen controls, improve reconciliations efficiency and enhance reporting accuracy.
• Contribute to the integrity of financial reporting through proactive investigation and resolution of transactional issues.

• Good understanding of Accounts Receivable processes, including cash allocation, customer account reconciliations and credit note processing.
• Experience of performing account reconciliations and investigating discrepancies to resolution.
• Strong IT literacy, including intermediate Microsoft Excel (including pivot tables, V‑lookup / X‑lookups), Outlook, and ERP systems.
• Strong numerical, analytical, and problem‑solving skills with the ability to identify and resolve issues effectively.
• Excellent attention to detail and a high level of accuracy when processing and reconciling financial data.
• Ability to analyse larger volumes of transactional data and identify exceptions, trends and anomalies.
• Strong organisational and time‑management skills, with the ability to prioritise workload and meet deadlines in a fast‑paced environment.
• Ability to work independently, take ownership of assigned responsibilities, and exercise sound…