Receptionist​/Administrative Support - St George

Intra Health are recruiting for a Medical Receptionist/ Administrative Support for our St Geroge Medical Practice.

Our ideal candidate will have experience of primary care and secretarial work but training will be given and there must be a willingness to play a leading role in the development of patient centred services. You will be an enthusiastic, committedindividual who will be expected to work as part of the practice team with good communication and interpersonal skills.

The successful applicant for this post will be joiningus at a particularly exciting time and in return you will enjoy excellent NHSterms and conditions, competitive salary and opportunities for personal and professional development both locally and nationally.

• To provide a high standard of patient service.
• To have thorough knowledge of practice procedures and to work in accordance of written protocols.
• Provide general assistance to the practice team to both clinical and non clinical.
• Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare they require.
• Resolve queries/problems from patients, clinicians and associated staff.
• Deal with external agencies such as other practices, secondary care and 3rd party organisations.
• To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.
• Undertake all clerical, reception and administration duties applicable to the medical practice.

Clinical Practice

To ensure that all statutory requirements outlined in the Intra Health personnel procedures and policies are personally adhered to.

To be familiar with and conform to responsibilities under the Data Protection Act as identified by Intra Health.

To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided.

Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities.

Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice.

To support others in the development and application of knowledge and skills in practice

Identify resource issues which affect learning, development and performance and alerts the appropriate managers.

Communication

Delivering a quality service

The post-holder will strive to maintain quality within the Practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

· Work effectively with individuals in other agencies to meet patient’s needs

· Effectively manage own time, workload and resources

Overview

• Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians.
• Ensuring the reception area is tidy, safe and welcoming.
• Making appointments for health care professionals using the surgery premises.
• Dealing with External agencies – e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies.
• Greeting and directing patients on arrival and checking patients them into their appointments.
• Dealing with patient’s general/routine enquiries and requests.
• Answering telephones – receiving and forwarding messages.
• Making patient appointments and giving appointment cards.
• Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment.
• Arranging appointments for medicals and other non-routine appointments.
• Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings.
• Dealing with requests for home visits, taking accurate information and entering the information…