Digital Support Assistant

The Digital & IT Support Assistant will help support an Digital Contact Centre with their customers and internal teams with digital queries, data tasks, and basic IT support. This role suits individuals who want to enter a customer-focused digital environment. Training will be provided for all duties

KEY DUTIES

* Provide digital support to customers via phone, email, live chat or internal ticketing systems

* Use spreadsheets and data analysis tools to interpret customer information, generate reports, and support decision-making

* Assist in troubleshooting basic IT, device, or connectivity issues for customers or colleagues

* Support digital content tasks such as reviewing online materials, updating customer information, or assisting with social media activity as required

* Help deliver or support digital projects, including reviewing digital assets and contributing to simple digital tasks

* Maintain accurate records of customer interactions and resolutions

* Escalate technical or sensitive issues appropriately

CANDIDATE REQUIREMENTS

* Independent skills

* Team work skills

* Organisational skills

* Clear, customer‑friendly communication skills

* Ability to work effectively in a fast-paced, customer-focused environment