Event Specialist

Position :

Category:
Operations

Position Type:
Full Time

Remote:
Yes

The Event Specialist supports the planning and execution of meetings, conferences, and events by providing event management, registration, venue sourcing, attendee management, and technology solutions to clients. This role serves as a trusted partner throughout the event lifecycle, guiding clients through planning milestones, managing event-related technologies, supporting budgeting activities, and delivering exceptional customer service. The Event Specialist collaborates closely with clients, suppliers, and internal stakeholders to ensure successful event outcomes while identifying opportunities to improve processes, efficiencies, and overall client experience.

• Lead clients through event planning phases using milestone-based planning practices and clearly communicate timelines, deliverables, and expectations.
• Support the planning and delivery of meetings, conferences, and events, ensuring a high level of client service and operational excellence.
• Utilize event management tools, templates, and documentation to support planning, execution, and reporting activities.
• Develop and maintain registration sites, attendee communications, reporting, and other event technology solutions as needed.
• Conduct technology demonstrations and training sessions to support client understanding and adoption of event management platforms.
• Support venue sourcing activities and maintain proficiency across various registration and event technology platforms.
• Assist with attendee management, housing coordination, transportation logistics, audiovisual coordination, food and beverage planning, and virtual meeting support.
• Maintain and track event budgets, identifying potential risks, opportunities, and cost-saving recommendations.
• Present approved pricing for additional services and support revenue-generating opportunities.
• Generate reports and analyze event-related data to support client objectives and business decisions.
• Follow established sales-to-operations handoff processes to ensure seamless onboarding and delivery of new events.
• Provide regular status updates to clients regarding milestones, registration activity, budget tracking, and event progress.
• Build and maintain strong working relationships with clients, suppliers, venues, and internal stakeholders.
• Stay informed on emerging event technology solutions, industry trends, and best practices.
• Identify opportunities to improve processes, efficiencies, and client outcomes, and share recommendations with leadership.
• Ensure event records, tracking tools, and reporting systems remain current and accurate.
• Provide on-site event support and travel as required.

Perform other duties as assigned.

• Embrace CTM's core values of Connect, Deliver and Evolve.
• Professional, collaborative & supportive interaction with employees, clients, suppliers or vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• Bachelor's degree in Event Management, Hospitality Management, Business Administration, Communications, or a related field preferred. Equivalent experience may be substituted.
• Two to five years of experience in event planning, meeting management, hospitality, conference services, or a related field.
• Experience supporting registration platforms, attendee management systems, or event technology solutions preferred.
• Experience managing multiple projects and deadlines in a client-facing environment.
• Knowledge of corporate meetings, conferences, and event operations preferred.

• Knowledge of meeting and event planning principles, processes, and industry best practices.
• Understanding of attendee management, venue sourcing, registration technology, virtual meeting solutions, housing management, and event logistics.
• Ability to learn and adapt to various event technology and registration platforms.
• Strong organizational and project management skills with the ability to manage…