Inside Sales Representative

The Inside Sales & Customer Support Specialist is a key support position serving Redco's customers, outside sales team and manufacturer partners.

This role combines inside sales, quoting, customer service, manufacturer program administration, light accounting/data entry and general office support. The ideal candidate is highly organized, responsive and detail-oriented, with the ability to manage multiple priorities while taking ownership of tasks from initial request through completion.

The goal is to provide accurate, timely and professional support from quote through order and follow-up, while helping keep the St. Paul/Eagan office operating efficiently.

• Prepare and process customer quotes.
• Respond to pricing, availability, product and order inquiries.
• Support Territory Sales Managers with quotes, customer follow-up and sales needs.
• Provide order status, lead-time and shipping information.
• Assist with customer issues and coordinate with manufacturers and internal departments through resolution.
• Maintain timely and professional communication with customers, dealers, manufacturers and Redco personnel.

• Process and track specification credits, concessions and applicable manufacturer programs.
• Submit required documentation and monitor outstanding approvals.
• Maintain accurate records and supporting documentation.
• Ensure required information is properly reflected on sales orders and invoices.
• Coordinate with sales, accounting and manufacturers to ensure earned credits and concessions are received and properly applied.

Accuracy and follow-through are critical to ensuring Redco receives all credits and concessions earned.

• Perform invoice and transaction data entry as assigned.
• Enter and verify customer and vendor information.
• Match and organize supporting documentation.
• Assist accounting personnel with administrative and data-entry needs.

This is not an accounting position; however, accuracy with numbers and transactional information is essential.

• Answer and direct incoming calls and greet customers, manufacturers and visitors.
• Monitor general office communications and correspondence.
• Maintain office and sales supplies.
• Maintain current manufacturer catalogs, price lists and literature.
• Remove outdated materials and order replacement literature/promotional materials.
• Support literature and material needs for customer meetings, trade shows, Lunch & Learns and sales events.

• Inside sales, customer service, sales support or order-entry experience
• Strong computer and data-entry skills, including Microsoft Outlook and Excel
• Experience preparing quotes and working with purchase orders
• Strong numerical accuracy and attention to detail
• Excellent written and verbal communication skills
• Ability to prioritize multiple time-sensitive responsibilities
• Strong problem-solving skills and demonstrated follow-through
• Ability to work independently while supporting a team
• Food service equipment, distribution or manufacturer representative experience is a plus
• Auto Quotes, CRM or ERP/order-entry experience is a plus

Redco offers a competitive compensation and benefits package, including:

• Competitive hourly wage
• Health and dental insurance
• Company-paid life insurance, Short- and long-term disability coverage
• Participation in Redco's shared company bonus pool