Customer Service Representative

Location: Coven Heath

Customer Service Representative; 6 month Contract;
Wolverhampton; £17 ph paye;
Inside IR35.
We currently have a requirement for 2 customer service representatives to join our aerospace sector clients dynamic team based in Wolverhampton. The role will be based on site and the hours of work are Monday – Thursday: 8:00am – 5:15pm Friday: 8:00am – 12:15pm
The duties of the role will include
Managing a portfolio of customers and serving as the primary point of contact.
Handling customer queries via phone, email, and customer portals.
Order and schedule management, including placement, amendments, expediting, and delivery tracking.
Liaising with internal teams such as production, sales, shipping, and warehouse to meet customer requirements. Raising quotations, invoices, and purchase orders, and resolving customer concerns.
Monitoring and reporting performance, ensuring commitments are met.

Skills & Experience:

Proven experience in a customer service or order management role.
SAP experience and strong attention to detail.
Transactional processing skills including order entry, quotations, and invoicing.

Experience of working within a fast paced environment
Excellent communication and interpersonal skills.
Ability to work independently and meet deadlines.
Adaptable, calm under pressure, and able to manage changing priorities.

Experience with customer portals is advantageous.

Morson is working as an employment business in relation to this vacancy

Buyer; vendor management; supply chain; procurement; purchasing; supplier management; risk management; negotiation; supplier performance; purchase orders; ERP systems; MS Office; influencing skills; shipping; ITAR; spares and repairs; RFQ; invoicing; SAP;
Order book management