MOJ HMCTS - Administrative Officer AO - Band E

Administrative Officer (Band

E) - South Shields

Pay: £12.86

Temporary position until 31/12/26, highly likely to be extended. Must pass basic DBS and have valid right to work.

Address:
Millbank/Secretan Way, South Shields NE33 1RG

• Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings.
• Assisting users and stakeholders through face‑to‑face engagement, phone calls (incoming and outgoing), and written correspondence, including those with complex needs.
• Using HMCTS service scripts and knowledge articles to direct users to appropriate services and provide clear, accurate information.
• Supporting users through complaints procedures, ensuring timely responses to prevent escalation, and updating OPTIC systems.
• Identifying risks related to HMCTS buildings and informing the Senior Person on Site (SPoS) as needed.
• Processing work in line with standard operating procedures to meet performance targets and maintain service standards.
• Managing case files with accurate data entry, secure information handling, and compliance with retention policies.
• Handling jury service tasks such as selection, deferrals, attendance tracking, and processing expenses.
• Assisting with listing and scheduling to optimise judicial time and respond to urgent matters.
• Providing judicial support, including diary management and administrative duties.
• Supporting enforcement activities like financial assessments and fine collection, along with producing basic reports.
• Contributing to health and safety operations, including facility checks, issue logging, and safety governance.

• Strong organisational skills with attention to detail.
• Excellent communication skills, both face‑to‑face and via telephone.
• Ability to handle sensitive information with confidentiality.
• Proactive approach to problem‑solving and risk awareness.
• Experience in administrative roles within a busy environment is desirable.
• Knowledge of HMCTS procedures and policies is advantageous.
• Ability to work effectively as part of a team and independently.

South Shields

We encourage applications from all suitably qualified persons, including those with disabilities, veterans and spouse/partner of military personnel.