Integrated Single Point of Access Administrator

This administrator post sits within the Integrated Single Point of Access at Hampshire and Isle of Wight Healthcare NHS Foundation Trust, the team that takes referrals and enquiries for community services. The work centres on answering calls and processing email referrals, then passing information to community nursing, community therapy and Frailty Support staff. The service runs seven days a week from 8am to 6pm, with full or part-time hours and remote or hybrid working possible once trained.

Strong IT and word-processing skills are needed from the start.

• Answer calls from patients, carers, GPs, hospitals, the Ambulance Service and other professionals
• Accurately receive and record information on the electronic patient record or pass it on verbally
• Process email referrals and messages received by the team
• Allocate, prioritise and communicate referrals with clinical community teams
• Provide administrative support to community nursing, community therapy and Frailty Support staff
• Work to the service specification and operating procedures
• Use a range of software packages in day-to-day ISPA work

• RSA 2 Word processing or equivalent, or evidence of this standard
• Five GCSEs at grade C or equivalent, including Mathematics and English Language

• Good IT skills across a variety of software packages
• Prioritises work to meet deadlines
• Works well in a team and individually
• Customer-focused approach

• Enhanced pay for weekend and bank holiday working
• Flexible working options can be considered
• Remote or hybrid working possible once fully trained
• Free on-site parking