Customer Service Advisor

Location: Boldon Colliery

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor in Boldon to join our client, who offer a variety of services.

This role is perfect for someone with existing customer service skills and a love of helping customers.

The role will involve dealing with inbound and outbound calls to organise with customers the payment of their account to ensure they don't go into arrears.

Benefits and Package for Customer Service Advisor:

Salary: £12.71 Per Hour

Hours:

Monday - Friday, Office Hours

Contract:

Temporary with potential to become permanent

Start Date:

02/02/2026

Location:

Boldon, Sunderland
Competitive Holiday
Opportunity to progress personally and professionally
Achievable targets

Key Responsibilities of Customer Service Advisor:

Ensure customer contacts (telephone and written) are responded to within agreed timescales
Process orders and caldulate price breakdowns and timescales
Exceed individual productivity levels from targets set
Outbound call customers to arrange payment of their account.
Maximise cash collection and minimise losses on customer accounts through telephone calls arranging payment
Deal with wholesale enquiries within agreed timescale
Support Credit Control Team members as well as colleagues within the wider business

Key Skills and

Experience of Customer Service Advisor:

Excellent Customer Service skills - telephone and written
Ability to remain professional and calm under pressure
Organisational skills
Experience using (url removed) interpersonal skills showing empathy, negotiation and persuasion
A keen eye for detail
Ability to act on own initiative
Be willing to try new ideas and innovations

If you have the relevant skills and experience and are interested in the position as a Customer Service Advisor, please apply now!

Red Recruitment (Agency)