Customer Care Advisor

Customer Care Advisor

Red Recruitment is recruiting compassionate, resilient and people‑focused individuals to join our client in Boldon as a Customer Care Advisor.

You will support families who are making important decisions about care for their loved ones – listening, reassuring, guiding and being a steady voice.

This is a temporary contract with the potential to become permanent.

• Salary: £12.37 per hour
• Hours:
  
  40 hours, Monday–Friday 8am to 6pm, Saturday & Sunday 9am‑5pm (working approx. 1 in 3 weekends)
• Contract:
  
  temporary with potential to become permanent
• Location:
  
  Boldon, Sunderland
• Start date:
  
  ASAP
• Competitive holiday
• Opportunity to progress personally and professionally
• Achievable targets

• Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms
• Listen to families’ needs, providing empathetic, clear and reassuring guidance
• Confidently guide conversations toward booking care home show rounds
• Take full ownership of each enquiry from initial contact through to admission
• Schedule and conduct follow‑up calls to support families throughout their journey
• Liaise closely with care home teams to coordinate visits and pre‑admission assessments
• Arrange second viewings and post‑visit check‑ins to address outstanding questions
• Build trusted relationships with families during significant life transitions
• Professionally handle and direct calls from suppliers, relatives and job applicants

• Excellent customer service skills – telephone and written
• Stay calm and reassuring in sensitive situations
• Organisational skills
• Natural empathy and patience
• Strong communication with warmth and clarity
• Take ownership and follow through
• Motivated by helping people make informed decisions

If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now!

Red Recruitment (Business)