Customer Service Representative
Job in
Boldon Colliery, South Tyneside, Tyne and Wear, NE359, England, UK
Listed on 2026-07-31
Listing for:
Nigel Wright Group
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Job Description & How to Apply Below
The Role
Customer Service RepresentativePurpose of the RoleTo investigate and resolve customer enquiries and product complaints, providing a high-quality service that supports customer satisfaction and retention.Key Responsibilities Customer SupportRespond to customer enquiries via phone, email, and written correspondence in a professional and empathetic manner.
Investigate and resolve product complaints, including medium to complex cases, ensuring timely and appropriate outcomes.
Prepare clear, accurate, and customer-focused complaint responses in line with agreed standards.
Liaise with internal teams such as Quality and Product to gather information required to resolve customer issues.Processes & Continuous ImprovementFollow established customer service processes and contribute ideas to improve ways of working.
Use standardised templates and tools to ensure consistent, high-quality communication with customers.
Accurately log customer interactions and outcomes using internal systems.Reporting & InsightRecord detailed information on customer feedback, issues, and complaint trends.
Contribute insights that may support improvements to products, packaging, or customer communications.
The Person
Skills & Experience Essential
- Proven experience in a customer service role (2+ years).
- Excellent written and verbal communication skills.
- Confident telephone manner with strong customer focus.
- Highly organised with good attention to detail.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Good working knowledge of Microsoft Office systems.
- Experience handling complex or sensitive customer complaints.
- Experience in a consumer-facing or fast-moving environment.
- Approachable, professional, and empathetic.
- Proactive and solutions-focused.
- Comfortable working collaboratively as part of a team.
- Adaptable and able to manage changing priorities.
Please contact for further details
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