Customer Service Advisor

Customer Service Advisor

Job Reference: FJ-pehrj

Call Centre and Customer Service Boldon Colliery, Tyne and Wear £12.87 per hour Benefits: Car park, canteen Temporary

Customer Service Advisor

Location: Boldon Business Park, Boldon, NE35 9PF

Salary: £12.87 per hour

Hours: Full-time, 40 hours per week

Shift Pattern: Monday to Friday, between 08:00-18:00

Shift examples: 08:00-16:30, 09:00-17:30, or 09:30-18:00

We are looking for enthusiastic and customer-focused Customer Service Advisors to join our team at a leading stationery brand. You will be the first point of contact for customers, providing support through telephone, email, and live chat.

This is a fantastic opportunity for someone who enjoys helping people, solving problems, and delivering excellent customer experiences in a fast-paced environment.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Support customers with product enquiries, online orders, deliveries, returns, exchanges, and refunds.
• Resolve customer queries with a friendly, empathetic, and solution-focused approach.
• Update customer details accurately using internal systems.
• Process orders, amendments, and payments when required.
• Escalate complex queries to the relevant teams.
• Maintain strong product knowledge to provide accurate advice and recommendations.
• Work towards individual and team targets, including quality, productivity, and customer satisfaction goals.
• Work collaboratively with colleagues to provide an excellent customer journey.
• Follow company procedures, including data protection requirements.

What We’re Looking For

• Previous customer service or contact centre experience is desirable but not essential.
• Excellent communication and listening skills.
• A friendly and professional telephone manner.
• Strong problem-solving skills with the ability to handle challenging situations.
• Good IT skills and confidence learning new systems.
• Strong attention to detail and organisational skills.
• Ability to multitask and remain calm under pressure.
• Flexible approach to working hours when required.

What We Offer

• Full training and ongoing support.
• A supportive and inclusive working environment.
• The opportunity to represent one of the world’s leading stationery brands.
• A varied and rewarding customer service role.

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