Retail Management Apprenticeship Trainer

At Zenith, we're passionate about unlocking potential. As a leading apprenticeship training provider, we work with employers and learners across the North East to deliver high-quality, industry-relevant training that launches careers and drives businesses forward. We believe that apprenticeships are one of the most powerful routes into skilled employment, combining real-world experience with structured learning to create confident, capable professionals.

Our team is made up of dedicated trainers and support staff who are committed to giving every apprentice the best possible start. Whether we're partnering with ambitious businesses looking to grow their workforce or supporting individuals taking their first steps in a new career, we bring energy, expertise, and a genuine passion for making a difference.

At Zenith, we don't just train — we inspire.

This role is responsible for the development and delivery of high-quality teaching, learning and assessment for the Level 4 Retail Manager Apprenticeship Standard, supporting apprentices to develop the knowledge, skills, and behaviours required to manage staff, drive sales performance, and create excellent customer experiences within a retail environment. Manage a caseload of learners and employers ensuring timely achievements and progression. Support the raising of standards in accordance with the aims and strategic objectives of the organisation.

• Deliver engaging and high‑quality training for Level 4 Retail Manager apprentices through face‑to‑face, remote, 1‑2‑1 and group delivery. Learning will develop the core capabilities required in modern retail management, including leadership, customer experience, commercial and financial decision‑making, operational performance, people management and compliance.
• Prepare relevant course/subject materials including resources, lesson plans and SOL that effectively meet awarding body requirements.
• Complete and use initial assessment results to ensure learning needs are met and embed English and maths within sessions.
• Liaison with employers (where needed) on the development of training programmes to satisfy employer requirements and add value to learners.
• Monitor learner progress to ensure learning continues and learners achieve in a timely manner.
• To support the achievement of KPI’s, business performance, and contractual targets for learner retention and success rates.
• Provide thorough feedback to employers and learners during reviews on progress.
• Seek feedback from learners on learning support materials to review and improve the service and learning experience.
• Work closely with the Quality and Compliance Team to ensure paperwork associated with the programme is completed to a high standard within required timescales, and that systems and processes are followed and are in line with contractual deadlines.
• Act on feedback from teaching observations, employers, peers, or other review processes.
• Keep fully up to date with Ofsted, Awarding Organisations, and other stakeholder requirements.
• To comply with IQA standards and participate in IQA activities with a willingness to gain qualifications where needed.
• Provide impartial advice and guidance to all learners to support progression.
• Promote Safeguarding and Prevent, British Values, Maths and English in all sessions.
• Promote and monitor equality and diversity in all aspects of the role and record issues that may arise.
• Deliver additional sessions and one to one support where required to ensure all learners can succeed.
• Track and record learner progress ensuring that accurate and reliable information on predicted achievement and success rates are readily available.
• Complete weekly update meetings and monthly caseload reports.
• Contribute to external audits from awarding organisations and funders.
• Maintain up to date knowledge of all programmes including apprenticeships, our commercial offer and recruitment services.
• Provide a high level of customer service to all learners and parties contacting the business.
• Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds, along with substantial…