AI & Microsoft Training Specialist

Zenith are looking to recruit an experienced AI & Microsoft Training Specialist. In this role you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for learners and employer partners. Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing AI and automation apprenticeship pathways, including:

• Level 3 AI Integration Digital Support Technician
• Level 4 AI & Automation Practitioner

Within the role, you will work closely with the wider apprenticeship delivery team to ensure high-quality teaching, learning and assessment. You will enable learners and employers to adopt Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working, translating technical capability into practical, real‑world impact.

AI Programme & Apprenticeship Delivery:

• Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes
• Embed Microsoft Copilot and AI tools into apprenticeship delivery and learner activities
• Support learners through their full journey, including onboarding, progression and preparation for end‑point assessment
• Maintain a strong focus on learner outcomes, achievement and progression

• Design and develop engaging, industry-relevant learning content aligned to apprenticeship standards
• Create blended learning materials (workshops, digital modules, video content and practical labs)
• Integrate training on:
  • Microsoft 365 productivity tools
  • Microsoft Copilot (prompting, workplace use cases, productivity gains)
  • Copilot Studio (introductory automation and solution building)
• Continuously improve content based on learner feedback, employer input and performance data

• Deliver training across multiple formats including:
  • Classroom-based sessions
  • Virtual delivery (Microsoft Teams)
  • 1:1 and small group coaching
• Facilitate hands‑on learning experiences that enable learners to:
  • Apply Microsoft tools effectively in their roles
  • Use Copilot to improve productivity
  • Build simple solutions using Copilot Studio
• Adapt delivery style to meet the needs of different learner and employer audiences

• Support employers to embed AI tools into business processes
• Deliver practical training on:
  • Prompt engineering fundamentals
  • Workflow optimisation using AI
  • Automation opportunities through Copilot Studio and related tools
• Promote responsible AI use, including governance, data protection and ethical considerations

• Track learner progress and provide timely support and feedback
• Conduct regular reviews to ensure learners remain on track
• Identify and address barriers to learning and achievement
• Support safeguarding and wellbeing in line with organisational policies

• Build strong working relationships with employer partners
• Support training needs analysis to identify digital and AI capability gaps
• Provide guidance to employers on skills development and AI adoption
• Work collaboratively with business development and curriculum teams

• Maintain accurate learner records in line with ESFA funding rules
• Ensure delivery meets Ofsted quality standards
• Participate in internal quality assurance processes and audits
• Contribute to continuous improvement across apprenticeship provision

• Stay up to date with developments in Microsoft technologies, AI and automation
• Continuously enhance your own knowledge and delivery capability
• Contribute to the development of new AI and digital training programmes
• Act as an advocate for innovation within the Apprenticeships team

• Level 5 qualification (or equivalent experience)
• Experience delivering training within apprenticeships or workforce development
• Strong knowledge of Microsoft 365 tools (Word, Excel, PowerPoint, Outlook, Teams)
• Understanding of Microsoft Copilot and its application in workplace productivity
• Experience supporting learners to achieve structured learning outcomes
• Strong communication, facilitation and coaching skills
• Ability to manage…