IT & Quality Administration Team Leader

This team leader post runs the IT and quality administration team at a general practice serving about 20,500 patients across two sites. The work spans IT support, clinical system administration, data quality, and QOF and payment reporting. It is part-time at 33 hours a week and combines staff management and training with operational planning. NHS or care experience is required, and familiarity with Systm One or EMIS is advantageous.

• Lead the ITQA team, managing, supporting and training members and running team meetings and appraisals
• Make sure weekly, monthly and annual tasks are diarised and done, and attend operations and planning meetings
• Review ITQA workload, processes and audits, and write and update procedures
• Monitor, search and audit for QoF, working with the QoF lead to meet annual targets
• Administer practice software including Systm One, troubleshoot faults and report them to the external IT helpdesk
• Set up and maintain staff user accounts, smart cards and access controls, and train staff in IT use
• Act as first point of contact with clinical and other system supplier helpdesks, and oversee IT security and validation
• Maintain the practice network, email and online patient access, and report significant IT events
• Manage data quality, monitor list size, demographics and registrations, and keep templates up to date
• Run routine audits, recalls, contract searches and reports, input monthly CQRS data and manage the NHS smear recall portal
• Collate monthly PPAS scripts and monitor enhanced services, submitting data so payments are claimed
• Keep medical records secure under information governance rules, investigate suspected IT security breaches and keep safeguarding training current

• GCSE grade C or above in Maths and English, or equivalent
• Willingness to undertake management, IT or other training as needed

• Experience of working in an NHS or care environment
• Experience of working with IT systems and analysing or using data
• Experience of using information in reports for financial claims and decision making
• Experience of auditing information and data
• Experience of working in or with teams

• Strong IT skills and competence in clinical IT systems
• Excellent analytical and problem-solving skills
• Planning, resource use, time management and multitasking, with accuracy and attention to detail
• Team leadership and team working, with good interpersonal skills
• Identifying system change and coordinating across teams
• Following and developing clinical policy and procedure

• Excellent numeracy and written and oral communication
• Calm, polite and confident, and flexible and cooperative
• Working well under pressure and in stressful situations

• A level qualifications or other training relevant to the role
• Experience of working in a GP practice
• Experience with primary care clinical systems such as Systm One or EMIS
• Experience with primary care reporting systems such as CQRS or Ardens
• Experience in team management or a senior office role
• Experience in searches, templates and recalls for QOF
• Completed training in appraisal