Technology and Independence Officer - Casual

Technology and Independence Officer - Casual

Technology and Independence Service, Jarrow Town Hall

£28,598 pa pro rata (£14.82ph) plus 10% Shift Allowance

We are looking for enthusiastic individuals to support residents of South Tyneside in technology‑enabled care. In this dynamic, fast‑paced role you will work at the heart of the Alarm Receiving Centre, being on the front line responding to emergency calls from individuals in crisis and coordinating with Responders and Emergency Services to ensure timely support.

• Respond to emergency calls from individuals in crisis.
• Liaise expertly with Responders and Emergency Services to dispatch appropriate support swiftly and effectively.
• Handle vital out‑of‑hours calls relating to Council and Housing, liaising with colleagues and partners to keep the Borough running around the clock.
• Work in the community installing and servicing Assistive Technology equipment prescribed by the assessment team, supporting residents to remain independent.
• Operate a 24/7, 365‑day service meeting TSA Quality Standards while covering shifts on a casual basis as required.

• Strong interpersonal and communication skills.
• Ability to work efficiently in a high‑demands environment.
• Willingness to undergo full onsite training and embrace opportunities for learning, training and progression within South Tyneside Council.

South Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff and volunteers are expected to share this commitment, and an Enhanced Disclosure and Barring Service (DBS) disclosure will be sought along with other relevant pre‑employment checks.

Preferred (optional): you have been fully vaccinated against COVID‑19 (unless medically exempt). Skilled worker visa sponsorship is not offered.

Closing date:
Noon, Tuesday 30 June 2026.