Customer Service & Sales Support Representati

Apply for the Customer Service & Sales Support Representative role at Atlantic Plywood Corporation
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This range is provided by Atlantic Plywood Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$24.00/hr - $28.00/hr

The Customer Service Representative is responsible for providing customer service to both internal and external customers through various activities. You will be responsible for providing excellent customer service to our clients and potential customers by answering inquiries, resolving their issues, and ensuring their satisfaction.

• Always maintain a positive and professional attitude towards customers and co-workers
• Enter sales orders received via phone, email, or sales rep
• Communicate with customers through various channels regarding shipping, invoices, and back orders
• Ensure customer satisfaction and provide professional customer support
• Achieve product, technical, and territory knowledge
• Responsible for servicing and supporting existing accounts
• Handle complaints, provide appropriate solutions and alternatives to meet customer needs
• Build sustainable relationships with customers and co-workers
• Responsible for running a variety of daily and weekly reports
• Manage large volume of inbound calls and orders
• Assist CSRs with order entry, phone calls, and reports

• Knowledge, Skills, and Abilities:
  • Strong customer service skills both in person and virtually
  • Self‑motivated and functions well independently as well as within a team
  • Comfortable in a fast‑paced environment
  • Superior organizational and time‑management skills
  • Microsoft Office experience
• Experience:
  • Track record of high performance in a fast‑paced environment
  • Proven customer service experience
  • Proficient with Microsoft office products
  • Inbound and outbound call experience
  • Infor experience preferred

• Medical, Dental, Vision
• Life, Short‑ & Long‑Term Disability
• Optional Voluntary Benefits
• Employee Stock Ownership Plan (ESOP)
• 401K

• Entry level

• Full time

• Other

• Wholesale