ERP Systems Analyst

Sales Recruiter, Trainer and Support Specialist

Essential Duties and Responsibilities:

• Confer with staff of different departments to analyze current operational procedures, identify problems, and understand specific requirements as they relate to the Company’s ERP system.
• Analyze ERP systems, design, troubleshoot system problems, document and implement software modifications to improve workflow and increase operational efficiency to meet corporate needs.
• Customize and configure system workflow to meet corporate needs.
• Serve as a liaison between functional and technical resources to manage the development and implementation of new system functionality.
• Act as a subject‑matter expert in all areas of ERP software and provide assistance in system functionality, upgrades, modifications, and day‑to‑day problem analysis, issue tracking, and resolution.
• Collaborate with end users to find solutions to identified problems and ensure that proper documentation is created and shared with necessary staff.
• Prepare technical reports, simulations and instructional manuals to document systems development.
• Assist with onboarding of new employees by providing ERP system overview and training as needed.
• Translate current business‑process requirements into functional ERP system requirements.
• Work directly with the ERP software vendor’s support department to identify software issues and apply appropriate patches.
• Coordinate with 3rd‑party software vendors regarding integration to the ERP system, troubleshoot issues, and perform upgrades.
• Perform other information technology and business analysis duties as required to support ESAPCO’s strategic priorities.
• Provide occasional IT Help Desk assistance when other IT staff are unavailable.
• Other duties as assigned.

Requirements:

• Bachelor’s degree in Computer Information Systems or a related degree.
• Three to five years of related experience in a manufacturing environment using Epicor ERP software.
• Ability to take initiative and follow through with minimal supervision.
• Ability to work under pressure in a calm and efficient manner.
• Strong interpersonal skills.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, talk, listen, stand, and walk.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Compensation: Salary to commensurate with experience.

We offer an excellent benefits package, including medical, dental, vision, educational assistance, 401(k), life insurance, disability, vacation, holidays, personal/sick time, employee referral, product discounts, and more.

Engineering Services and Products Company is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Seniority level: Associate

Employment type: Full‑time

Job function: Information Technology, Administrative, and General Business;
Industries:
Manufacturing, Building Construction, Agriculture, Construction, Mining Machinery Manufacturing