Partner Product Manager

Position Summary

Since 2002, Ticket Network has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, Ticket Network has been providing top-tier, customizable solutions to give great service to consumers and clients alike.

Ticket Network is redefining how brokers and partners interact with our technology ecosystem. As Product Manager, Partner Solutions, you’ll contribute to the vision, strategy, and execution for products and services that create measurable value for our broker partners and retail customers across Ticket Network’s sites and mobile apps.

You will be a core contributor to the broker experience and partner enablement layer of our platform, ensuring Ticket Network remains the most trusted, data-rich, and frictionless marketplace in the ticketing ecosystem.

• Product Strategy & Roadmap
• Define and execute the roadmap for Seatics, our interactive seating map experience used by Ticket Network and external partners.
• Partner with brokers to identify value gaps, pain points, and product opportunities that enhance their competitiveness.
• Collaborate with business development teams to identify, assess, and execute on key revenue opportunities that drive value for Ticket Network and our partners.
• Prioritize initiatives based on ROI, partner needs & adoption, and platform scalability.
• Translate partner needs into a long‑term Platform‑as‑a‑Service vision that integrates seamlessly with broker workflows and APIs.
• Work closely with the Retail Product team to balance roadmap priorities against shared resources where applicable.
• Broker Experience & Engagement
• Serve as the primary product liaison for key brokers, acting as a voice of the customer inside the company.
• Run structured feedback loops and monthly product reviews and quarterly business reviews with top‑tier brokers.
• Develop KPIs for broker engagement, product adoption, and satisfaction.
• Cross‑Functional Leadership
• Work closely with Engineering, Design, and Data teams to deliver high‑quality, scalable releases.
• Collaborate with Sales, Marketing, and Operations to support go‑to‑market and adoption strategies.
• Ensure partner feedback is effectively represented in sprint planning and roadmap discussions.
• Platform Enablement
• Help define the technical and operational framework for brokers consuming Seatics as a service (APIs, SDKs, documentation).
• Partner with engineering to establish SLAs, support models, and platform reliability metrics.
• Lead discovery around monetization, licensing, and revenue‑sharing models for PaaS offerings.

• Product Ownership:
  Ability to define and prioritize product requirements, maintain a clear product roadmap, and manage a backlog.
• Customer‑Centric Approach:
  Strong focus on understanding customer needs and behaviors to create intuitive, engaging solutions.
• Technical Acumen:
  Ability to communicate effectively with development teams, including understanding APIs, front‑end/back‑end development concepts, and interactive tools.
• Collaboration:
  
  Proven ability to work effectively with designers, engineers, and stakeholders to achieve shared goals.
• Analytical Thinking:
  Strong analytical skills to assess performance metrics, identify trends, and drive data‑informed decisions.
• Communication:
  Excellent written and verbal communication skills to articulate product vision, requirements, and updates to stakeholders at all levels.

• Deep understanding of product lifecycle management from discovery to delivery, to optimization.
• Experience with B2B or enterprise platforms, particularly those offering APIs or SDKs.
• Demonstrated ability to translate external needs into scalable solutions.
• Experience leveraging analytics tools for product insights.

• 5+ years of experience as a Product Manager.
• Experience with interactive mapping technologies and/or data visualization.
• Familiarity with e‑commerce platforms and ticketing systems.
• Knowledge of A/B testing, data analytics, and using metrics to inform decision‑making.
• Background in customer journey mapping and usability testing.
• Experience working in an environment with a focus on conversion rate optimization.
• Experience with machine learning, personalization, and/or AI.

Monday‑Friday: 9am‑6pm EST; will be required to work additional hours as needed for milestone completion.

Springfield, Massachusetts Metropolitan Area

Mid‑Senior level

Full‑time

Product Management and Marketing

Software Development