Collections Specialist

We are seeking a confident and professional Collections Specialist to join our bookkeeping company. The ideal candidate has excellent communication skills, is comfortable speaking with clients, and has experience collecting outstanding payments while maintaining positive customer relationships.

• Contact clients via phone and email regarding outstanding invoices and overdue accounts.
• Follow up on past-due balances and negotiate payment arrangements when necessary.
• Maintain accurate records of collection activities and payment statuses.
• Respond to client inquiries regarding invoices, payments, and account balances.
• Coordinate with the bookkeeping team to resolve billing discrepancies.
• Monitor Accounts Receivable aging reports and prioritize collection efforts.
• Maintain professionalism and provide excellent customer service during all client interactions.

• Previous experience in collections, Accounts Receivable (A/R), or customer service.
• Excellent verbal and written English communication skills.
• Strong phone etiquette and confidence in handling collection calls.
• Ability to communicate professionally and build positive client relationships.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and accounting software (Quick Books experience is a plus).
• Ability to work independently and manage multiple accounts effectively.