Medical Secretary

Key Responsibilities:

• Manage patient appointments, theatre bookings and daily practice schedules
• Handle telephone and email enquiries professionally and efficiently
• Liaise with hospitals, medical aids, anaesthetists, healthcare professionals, patients and service providers
• Prepare medical reports, maintain patient records and ensure all information is kept up to date
• Welcome and assist patients, providing a friendly and professional experience
• Receive and process payments for in-room consultations and maintain accurate records
• Assist with practice correspondence and general administrative duties
• Ensure the smooth day-to-day running of the consulting rooms
• Communicate effectively with patients regarding appointment changes and delays while maintaining a calm, empathetic approach

Requirements:

• Matric

• Previous administrative / secretarial experience

• Proficient in MS Word, MS Excel and email
• Excellent English communication skills
• Professional telephone etiquette
• Strong organisational skills with exceptional attention to detail
• Friendly, patient-orientated and able to build positive relationships
• Honest, efficient and a strong team player
• Able to remain calm under pressure, confidently manage challenging situations and reassure patients when required
• Willing to work flexible hours when necessary