NS251231 - Outpatient Clinic Receptionist

NS251231 - Outpatient Clinic Receptionist

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian across various sites as follows Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children’s Hospital and Woodend General Hospital.

We have 2 x Band 2 Outpatient Receptionist post available as follows:

• Post 1 - Monday to Friday 13:00-17:00, 20 hours.
• Post 2 - Monday & Tuesday 13:00-17:00, Wednesday 12:30-16:30, Thursday 12:45-16:30 & Friday 08.30-16:30, 22.75 hours.

Please note that this is a relief post with no fixed desk, you will be moving to many areas providing coverage where needed.

We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department

The role will involve dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, assisting clinic coordinators with booking appointments from outpatient waiting lists and any other general administrative duties.

Applicants must be able to demonstrate good customer service skills, polite telephone manner and be able to work as part of a team. You should have the ability to work well under pressure during times of staff shortages and a flexible approach to the needs of the department are essential.

Applicants must have the ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person. You should be well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception.

Sponsorship:
Please note that sponsorship cannot be offered for this post.

For an informal discussion about the above post, please email gram.outpatientsmanagementteamt.

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us ruitmentt.

Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.

Please ensure that the address you provide on your application form is your current place of residence for your present workplace, and that your identification confirms this address.

Please check your e‑mail regularly (including junk folders) and also your Jobtrain account for updates.

Please contact Jobtrain Candidate Support Hub -  for advice and support with any system issues.

Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Grampian.

• If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.