Administration Services Administrator

Administration Services Administrator (Fixed Term Contract)

• Contract

Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions.

The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology.

There are three key strategic pillars that GSS is currently aligned to and delivering towards, namely, customers, colleagues and communities.

Proactive and meaningful stakeholder engagement, which includes employees, communication and effective change management are key success factors in the GSS journey.

Please note that this is a Fixed Term Contract role.

GSS People Services’ focus is to provide the best people solutions fit for a rapidly changing business environment today and in the future for Anglo American and De Beers.

Our goal is to simplify, standardise, optimise and automate end-to-end HR processes that deliver a consistent service to the business and ensure accountability and governance for end-to-end services and solutions. GSS People Services' vision is to create an improved partner experience with the business to create best in class delivery.

The Administration Services Administrator plays a vital role in providing administration, process and query support initially across a defined range of activities inclusive of job changes, personal data changes and reporting line changes within the standards and policies. The Administration Services Team assures operations are carried out in a timely, accurate and consistent manner.

You’ll look after our most important resource.

Our people.

KEY TASKS

The Administration Services Administrator is responsible for the execution of tasks, processes and resolving queries in a manner that focuses on employee changes and achieves service delivery according to agreed Service Level Agreements. As a key member of the Administration Services team within our broader Talent Acquisition Operations delivery team, the Administration Services Administrator communicates and collaborates with a wide range of internal stakeholders to ensure that all administration support actions are completed to fulfil an employee’s job change, personal data change and reporting line change.

The Administration Services team will also support where applicable People Services invoice costing and allocation, uniform ordering (post onboarding) and other services as requested.

The primary accountabilities will incorporate:

Technical

• Be fully accountable for all Administrative Support activities for employee changes
• Ensure a timely, accurate and positive experience is delivered to all stakeholders – GSS People Services team members, HR team members, Line Managers and Employees collaborating across multiple departments to create and deliver a seamless process
• Responsible for executing relevant tasks received via Service Now ensuring all case documentation created is accurate, quality checked, appropriately authorised, signed and returned (where relevant in accordance with the process) and filed within the defined employee folders per region. (Ultimately into the Employee Document Management Solution)
• Be the first point of contact for Administration Services’ queries and provide basic advice, support and guidance. Troubleshoot to resolve common problems and investigate further if required.
• Provide invoice costing and allocation support to People Services teams, where this service is undertaken
• Manage the Corporate Uniform ordering support process (post Onboarding) where this service is undertaken within GSS People Services.
• Escalate technical problems…