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Digital Operations and Account Support Specialist
Job in
Somerset West, 7110, South Africa
Listed on 2026-10-05
Listing for:
Merand Recruitment
Full Time
position Listed on 2026-10-05
Job specializations:
-
Administrative/Clerical
Data Entry, Office Administrator/ Coordinator
Job Description & How to Apply Below
Key Responsibilities
- Process quotes, orders, invoices and shipments for digital products and related equipment.
- Provide basic technical support for software, scanners, connectivity, licences and workflow issues.
- Assist customers, sales teams and internal stakeholders with product and account queries.
- Handle invoice requests, statements, payment confirmations and finance-related queries.
- Track shipments using courier platforms such as UPS, DHL and Fed Ex.
- Assist with receiving, checking and capturing stock on SAP/ERP systems.
- Maintain accurate electronic records, invoices, customs documentation and customer files.
- Support picking, packing, waybills and other logistics activities when required.
- Manage stock-related administration, including quarantine stock and credits.
- Respond to customer concerns and assist with improving the customer experience.
- Provide general operational and administrative support across the business.
- Strong attention to detail and accuracy.
- Excellent organisational and follow-up skills.
- Good communication and customer service abilities.
- Strong problem-solving and multitasking skills.
- Experience with SAP/ERP, invoicing, stock administration or similar systems.
- Proficiency in Microsoft Excel, Outlook and digital documentation systems.
- Ability to work independently and remain effective under pressure.
- Adaptable, hands-on and willing to assist across different departments.
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