Automotive Service Advisor
Listed on 2026-09-23
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Automotive
Automotive Sales
About the Role
Our client is seeking a customer-focused and organized Automotive Service Advisor to join their thriving dealership in Tembisa . In this pivotal role, you will be the primary point of contact for customers, ensuring a seamless and positive service experience from check-in to vehicle pick-up. Your excellent communication skills and in-depth understanding of automotive services will be key to building strong customer relationships and driving workshop efficiency.
This position offers the opportunity to be part of a reputable automotive group, contributing to customer loyalty and the overall success of the service department. You will play a vital role in translating customer needs into actionable service plans, ensuring transparency and satisfaction throughout the process.
- Greet customers warmly and professionally, actively listen to their vehicle concerns, and accurately document service requests.
- Inspect vehicles with customers, explaining recommended maintenance and repairs in clear, understandable terms.
- Generate accurate service quotes and manage customer expectations regarding timelines and costs.
- Schedule service appointments and coordinate with the workshop technicians to ensure efficient workflow.
- Follow up with customers post-service to ensure satisfaction and address any outstanding issues.
- Maintain detailed customer records and service history in the dealership's management system.
- Proven experience as a Service Advisor or in a similar customer-facing role within the automotive industry.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational abilities and attention to detail.
- Familiarity with automotive repair processes and terminology.
- Ability to work effectively in a fast-paced, dynamic environment.
- Proficiency with dealership management software is an advantage.
- Competitive annual salary and performance incentives.
- Comprehensive benefits package including medical aid and retirement fund.
- Opportunities for career advancement within a leading automotive group in Tembisa .
- Ongoing training and development in customer service and automotive knowledge.
- A positive and collaborative work environment with a focus on teamwork.
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