Product Specialist Registered Mandates
Listed on 2026-09-23
-
Business
Banking & Finance, Regulatory Compliance Specialist
Product Specialist Registered Mandates - (814)
Job Title
Product Specialist Registered Mandates
Location
Rosebank - Johannesburg, 2196 ZA (Primary)
Occupational Level
Professional
Job Category
Product
Job Type
Permanent
Description
Pay Inc is a purpose-driven payments provider building on over 50 years of trusted history in South Africa’s payments ecosystem. Our mission is to connect people, businesses, and economies through secure, efficient and inclusive digital payments infrastructure and be a catalyst for financial inclusion and economic growth. From EFTs and cards to Pay Shap, Pay Inc provides the backbone that enables money to move safely across the economy.
At our core, we exist to make great connections, empowering participation, enabling growth, and ensuring no one is left behind.
The main purpose of the Product Specialist is to support a product or suite of products and services within the scope of the Product Manager as part of the contribution to Product Lifecycle Management. The product specialist is to support the product manager in the advancement of their tasks and responsibilities (including strategic, operational and regulatory tasks) necessary to meet client and industry requirements.
The product specialist is required to understand all detail and to have in depth product knowledge of the product/ suite of products within their portfolio and is responsible for monitoring and reporting on performance, analysing statistics, escalations as required and ensuring that the product supports and meets the customers’ expectations and to agreed SLAs.
Support the product manager in the management and control of individual and relevant project/ intervention costs.
The specific activities under the Product Specialist role include (not limited to):
Product Reporting- Product customer and service provider liaison
- Incident and Problem Management (including resolution)
- Product Infrastructure management and support
- Risk management and risk mitigation
- Change management of defects, upgrades and innovation changes
- Maintain and update product collateral
- Input to product pricing and budgetary process
- Industry committee representation
Internal:
- Customer Lifecycle Management (CLM)
- Growth and Transformation (G&T)
- Product Lifecycle Management (PLM)
- Service Management
- Delivery
- IT Support Services and Shared Services in general
- Customers
- Industry associations
- Service providers
- Contribute to pricing and budget setting
- Check and authorise monthly billing reports prior to issuing
- Ensure correct billing for all ad hoc services provided to customer
- Develop and maintain good stakeholder relationships
- Deliver on internal and external stakeholder requirements/SLA’s
- Liaison with all relevant service providers:
- IT Infrastructure
- IT Operations
- 3rd Parties
- Growth and Transformation
- Customer Lifecycle Management
- Service/Support Management
- Strategic Alignment
- Contribute to and deliver on BU goals and activities aligned to strategy
- Assist with input and data into the detailed business plan and strategy
- Initiative/Projects for Continuous Improvement
- Demonstrate innovative thinking in area of expertise and translate this into business process/ solutions/ working practice improvements
- Deliver client or company specific projects in line with company standards and in agreement with line manager
- In alignment with Service management, manage all incidents raised to resolution.
- Escalate all outstanding incidents, outside the SLA, to the primary and secondary escalation points.
- Drive and conclude all Problem Management processes to resolution, to understand any underlying problem causing service disruptions
- Recommend and Initiate changes…
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