Operational Excellence Specialist, Digital Transformation & AI, Air & Sea

• Operational Excellence Specialist, Digital Transformation & AI, Air & Sea
• Kempton Park

Location:

ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting

Title:

Operational Excellence Specialist, Digital Transformation & AI, Air & Sea
Time Type:
Full Time

Main Purpose of the Role

To lead and support digital transformation initiatives across the business by identifying improvement opportunities, analysing business requirements, designing future-state processes, and driving the adoption of digital, automation, and AI-enabled solutions. The role acts as a bridge between business stakeholders and delivery teams to ensure transformation initiatives are aligned to business objectives, governed responsibly, and deliver measurable operational and business value.

Qualifications

• Grade 12 / Matric
  - Essential.
• Bachelor's degree in Information Systems, Computer Science, Business Informatics, Industrial Engineering, or Business Management/Commerce with an IT focus or something similar
  - Essential.
• Business Analysis certification (IIBA ECBA/CCBA/CBAP), Lean Six Sigma (Yellow/Green Belt) and Microsoft Power Platform certifications (PL-900, PL-200) - Advantageous.
• Prince2, Agile/Scrum (CSM/PSM), or a change management certificate (Prosci) - Advantageous.
• Recognised AI or GenAI short courses (for example Microsoft AI-900 or Azure AI Fundamentals) - Advantageous.
• Advanced: MS Word, Excel, PowerPoint and Outlook.

Additional Computer Skills

• Advanced MS Office, especially Excel, PowerPoint, and Visio.
• At least one workflow automation or low-code platform, such as Power Automate, Power Apps, UiPath, n8n, Make, or Zapier.
• Generative AI tools and copilots, such as Microsoft Copilot, ChatGPT, or Claude, including prompt design and building AI-assisted workflows.

Job Related Requirements

• Minimum of 2 years’ experience as a Business Analyst, Process Analyst, Automation Analyst, Digital/Transformation Specialist, or similar, with hands‑on experience delivering process improvement or automation initiatives, with measurable outcomes.

Added Advantages for the Role

• Business Analysis and Requirements Gathering.
• Change Management and Stakeholder Management.
• Digital Transformation Methodologies.
• Artificial Intelligence (AI) and Generative AI Fundamentals.
• Responsible AI and Digital Governance.
• Automation and Workflow Optimisation.
• Benefits Realisation and Business Case Development.
• Design Thinking and Continuous Improvement.
• Strong Communication, Presentation and Facilitation Skills.
• Problem Solving and Critical Thinking.
• Supply Chain and Logistics Knowledge.
• Process Mapping (As-is and To-be).

Duties & Responsibilities

• AI Adoption & Innovation:
  Identify and assess opportunities for transformation, process improvement, automation, and AI adoption across the business.
• AI Adoption & Innovation:
  Support AI use-case selection, adoption, and value tracking.
• AI Adoption & Innovation:
  Research emerging technologies, digital trends, and industry best practices, and recommend opportunities for innovation and continuous improvement.
• AI Adoption & Innovation:
  Run AI awareness and upskilling sessions and maintain an ideas pipeline for improvement opportunities, promoting continuous improvement and data-driven decision-making across the organisation.
• Business Analysis & Solution Development:
  Facilitate workshops with stakeholders to understand business challenges, map current‑state and future‑state processes, and identify improvement opportunities.
• Business Analysis & Solution Development:
  Contribute to the design and implementation of digital, automation, and AI‑enabled solutions that align with business objectives.
• Business Analysis & Solution Development:
  Configure and prototype low‑code automations and AI workflows within approved platforms where appropriate…