National Refrigeration & Admin Supervisor

Red Ember Recruitment is currently recruiting for a National Refrigeration & Admin Supervisor for their client based in Kempton Park.

The National Refrigeration & Admin Supervisor will be responsible for coordinating refrigeration operations nationally, managing customer relationships, overseeing service delivery performance, and ensuring accurate administration, reporting, and invoicing processes.

• Refrigeration Operations Coordinate refrigeration activities nationally.
• Monitor service call-outs and follow up on outstanding jobs.
• Track SLA performance and elevate issues when required.
• Support refrigeration projects and initiatives.
• Customer Management Act as the main contact for assigned customers.
• Attend customer meetings and provide service updates.
• Manage customer action plans and ensure issues are resolved.
• Handle customer queries and escalations.
• Reporting & Administration Prepare weekly and monthly operational reports.
• Maintain trackers, action registers, and records.
• Analyse service trends, call-outs, and operational performance.
• Ensure accurate documentation and reporting.
• Financial Controls Check invoices for accuracy.
• Reconcile completed work against billing.
• Identify and resolve billing discrepancies with Finance and Operations.
• Internal Coordination Work closely with Operations, Technicians, Finance, BI, and Administration teams.
• Support National Operations with administrative and analytical tasks.
• Identify opportunities to improve processes and service delivery.

• Matric.
• Relevant qualification in Business Administration, Operations, or a related field (advantageous).
• 4-6 years' experience in operations administration, customer service, service coordination, or a refrigeration/technical environment.
• Experience working with national or multi-site customers will be advantageous.
• Strong reporting and reconciliation experience.