Reservations Consultant

Port Shepstone – Kwa Zulu Natal – South Africa

We are looking for a self‑driven, sales‑oriented Reservations Consultant to assist our Members with their booking needs. You will provide various planning and booking services, including answering customers’ queries, making travel suggestions. Handling queries via phone, email, social media and/or face‑to‑face consultation as well as attending to assigned outbound call programmes.

To be successful as a Reservations Consultant, you must be able to work with minimal supervision and have excellent customer service skills. An individual that is self‑motivated to achieve sales targets.

The primary focus of the role is to make various types of reservations. This is accomplished by handling queries via phone, written or face‑to‑face meetings as well as attending to assigned outbound call programmes which will ensure the achievement of multiple individual, team and departmental goals across a multitude of product lines.

• Commit to The Beekman Way (an internal Group programme to work together cohesively and towards a common goal, focusing on the customer by going out of one’s way to meet customer needs).
• Attend to client queries & reservations in accordance within SLA metrics, including but not limited to:
• Query turnaround time
• Customer service survey
• Production
• Achieve targets as provided by department manager.
• Perform additional duties as assigned, including but not limited to general client queries.

• Matric with 2 years relevant Call Centre experience
• Experience working in sales or customer service, preferably in the hospitality or travel industry
• Excellent written and verbal communication skills in English
• Multi‑tasking and time‑management skills, with the ability to prioritize tasks
• Ability to work under pressure
• Ability to work in a fast‑paced environment

Only shortlisted candidates will be contacted.

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