German Speaking Customer Advisor; on-site

Do you have a strong command of the German language and a talent for professional client relations? We are looking for energetic, solutions-focused people to join our Premier German-Speaking Online Retail Division in the prestigious coastal area of Umhlanga, South Africa.

In this role, you will be the main link for a world-famous e-commerce leader, managing a top-tier experience for the German-speaking (DACH) market. This is a great chance to build an international career in one of South Africa's most advanced tech hubs.

In this position, you will serve as a premier brand ambassador, ensuring that international shoppers receive seamless, top-tier support for their digital retail needs.

• Communication Mastery: Handle complex questions via phone, email, and live chat regarding global shipping, logistics, and digital payments.
• Quick Problem-Solving: Solve customer issues on the first contact by breaking down problems in real-time to keep satisfaction high.
• Product Knowledge: Stay updated on retail trends and platform changes to provide expert advice to customers.
• Record Keeping: Maintain careful, accurate notes in the company database to help improve the overall customer journey.
• Brand Ambassador: Act as the professional face of a famous global brand, staying empathetic and helpful in every conversation.

We want an adaptable, tech-literate professional who can deliver empathetic care while managing fast-paced retail inquiries.

• Language Skills: Professional fluency in both German and English (B2 level minimum), with excellent speaking and writing skills.
• Education: A High School/Grade 12 certificate or an equivalent qualification.
• Computer Skills: Highly tech-savvy and comfortable using different software programs and analytical tools at the same time.
• Soft Skills: High emotional intelligence, great listening skills, and the maturity to work well in a fast-paced environment.
• Background: Previous experience in luxury hotels, retail management, or business is a plus, but a positive and proactive attitude is most important.

We offer an exceptional corporate environment designed to support your lifestyle and professional aspirations:

• Great Salary: A market-leading base pay plus extra language allowances and performance bonuses.
• Full Insurance: Complete medical and life insurance for all permanent staff members.
• Career Growth: Clear pathways for promotion, leadership training, and chances to move within our global network.
• The Umhlanga Lifestyle: Work in a high-tech area just minutes away from beautiful beaches and the world-class Gateway shopping district.

If you are moving to the coast from another region or country, we ensure a smooth arrival with a comprehensive relocation package:

• Travel: We fully pay for your one-way flight to Durban.
• Initial Housing: 20 days of premium, furnished accommodation when you arrive to help you settle in.
• Legal Help: Full assistance with work permits and legal paperwork for eligible international candidates.

If you are thrilled about the prospect of taking your language skills to the coast and redefining your career path, select Apply Now and send over your current CV written in English!