Customer and Sales - Team Lead

What you will do

• Coach, guide, and support Hire Specialists across Front Office and Back Office Sales
• Drive excellent customer service from enquiry to return
• Help the team convert enquiries into hires through proper follow-up
• Keep quotes, contracts, returns, extensions, payments, and admin accurate
• Work closely with workshop and logistics so clients get the right equipment on time
• Handle client queries, complaints, risk matters, and pressure professionally
• Keep the shop floor, counter, displays, and client areas neat and ready

• Front Office Sales: counter, phones, walk-ins, returns, quotes, and client service
• Back Office Sales:
  Whats App, email, quote follow-up, bookings, admin, and client communication
• Daily service standards, follow-up discipline, and team energy
• A team culture built on care, urgency, accuracy, and accountability
• Correct hire solutions for contractors, builders, DIY clients, and regular account clients

• Fully bilingual in English and Afrikaans
• Confident in using Computers, POS/Admin systems, email and Whats App
• Balance sales, service, admin control, and people leadership
• People first leader who cares about client and staff
• A self-starter who takes initiative and follow up properly
• Friendly, kind, calm, and professional with clients
• Firm on standards, process, cash, contracts and accountability
• Ability to coach, correct and motivate
• Ability to work under pressure and keep team morale positive
• Willingness to learn the unique world of tool and equipment

• Monday - Friday: 07:00 - 17:00
• Every Other Saturday: 07:30 - 12:00

If you are able to lead by example and not by title we would love to hear from you!